Chewy.comReviews of chewy.com

My two dogs take apoquel, at a combined cost of $150+ every month by autoship. About a year ago, I caught Chewy lying about getting approval from the vet. When I called them on it, they admitted their error and gave me a credit. Now they've done it again. My vet sent me a copy of the email approval they sent last week. Maybe they have new customer service policies or management, but now they insist that they didn't get approval until today (when I told them I will hold while they call the vet). And when I asked them to overnight the meds (for my extremely itchy dogs), they say the best they can do is 1-2 day shipping. UNBELIEVABLE AND UNACCEPTABLE.

they told me my dogs food should be here in 1-3 days and if I ordered more than$49 it would be free. day 5 and still no food and my dog ran out of food. they will lie to you to get what they want and customer service just repeats everything in a robot manner. they don't care about it.

Chewy always ben great until a few months ago. I always order the same flea and tick medicines for my fur babies. My babies are only 6 lbs and 8 lbs. So i always order the 5-10 lbs trifexis. Well the rep put in the order for 10-20 lbs tablet. I did not realize that it was for a different weight until both of my babies throw up the day I gave them the medicine. Thats when i realized that the weight was wrong for the medicine. I called chewy told them what happened. They said they were going to email me the return package label. waited over a week still no return label. called chewy back and the rep said they will email and send me a return label through the mail. waited for over a week and still no return label. called them again for the 3rd time to get the return label. still nothing. after the 5th time i called in about it. a week later finally I received the label through the mail. still haven't received none of the ones they emailed me. Now its been over 3 months. i return the wrong medicine that the rep sent out. still no replacement for the medicine that I spent $127.99. I called in and basically they will not replace the item that was sent mistakenly on their end. Not mine... So now I have to spend over a hundred to purchase some more medicine to keep my fur babies protected.

I have been a loyal customer of chewy since 2019 I have recently moved and noticed my puppy itching after giving her nexgard… we went to the vet twice and discovered she had an allergic reaction now to the nexgard.. I called chewy to let them know that my auto shipped I received but can no longer use it due to allergies my dog developed… I received a NO on the return of an unopened box of nexgard because I was “ 5 “ days overdue on the return policy…..!?!! Really??!?? Wow thank you for treating your loyal customers like crap!!!! Never again will I order from chewy… I feel like they just took my money and ran!!!!! What a disappointment to say the least!!!!

They stole $69.95 from me and tried to paint me out as a liar even after showing proof of original order amd where it was debited from my account. There was an issue with manufacturer so the item never shipped but I still got charged for it. When you steal from me and politely say I'm a liar when I have the proof. I will never shop with them again.

Ok, Chewys once was trusted fir good quick deliveries. Now the company is achieved a better quality. "I'm Sorry coming from management. 9 days to receive a order. Now, having reasons to default, is quite common to the customer in these times. Yet, may the customer beware is at a all time high. So watch the so called highlight advertising done by Chewy.

I ALWAYS loved Chewy and always had good things to say about them, until now.. I let them convince me to send my manufacturer coupons. I priority mailed the coupons so I knew they would get there quick and safe and I was provided a tracking number. Well 2 weeks post getting my coupons delivered, they cannot find them and they cannot be added to my account. Purina was nice enough to send me 2 coupons for my little guy and his allergy and chewy dropped the ball. They gave me the run around and no one knew what was going on. I was told 7 different stories, and am still waiting a reach out from management, even though the coupons expired yesterday😩. So don’t make the same mistake I did- use you manufacturer coupons at local stores so you don’t miss out on $180 like I am.

I've had a standing auto ship order for vet ordered dog food. l had to renew the prescription before last month's shipment and did so. This month, I've had to resend the prescription 3 times to Chewy (even though they had it LAST MONTH) - they've never bothered to review it or file it and have now canceled my order. My dog cannot have any other type of food, so I'm in a bad place. Originally I was impressed with Chewy - but no longer. I would not recommend anyone set up for autoship if they HAVE to have what is ordered.