Chewy.comReviews of chewy.com

Have been ordering from chewy for several years now. There's been a few issues where bags happen to be torn but overall their service has been excellent. And, I love the commercials.

Very very impressed with this company. They have the best customer service in every way from easy access (many companies hide their customer service info) to extremely professional and customer-friendly resolution. I almost fell out of my chair after a recent purchase I needed to return. I have never encountered a more efficient and basically, hope-inspiring exchange. The world could learn something from Chewy.Com. Thank you so much for making my day. Though you certainly don't need it, I will be recommending you all over the place. The dog bed I ordered was beautiful, plush, perfect. Just didn't work for our situation, so I am also very impressed with the quality of their products. Thank you!!!!

I had to cancel autoship because we lost our dog. Chewy not only made the process easy, but they sent an email of condolence as well which was absolutely touching. But tonight when I came home they had also sent us a bouquet of flowers. I have never had a company care so much. I am touched and honored and when the time comes that we get another dog chewy is the place for us. Thank you

I have been ordering from Chewy for years. I recently lost my cat. I got an email from Chewy about my cat's upcoming bday. I went to there site and tried to remove him so the emails would stop. I had to use chat. today to my surprise they send flowers via FedEx and a very nice card. I would never use anyone else for my pet needs. Thats a company that TRULY CARES

Chewy is the most compassionate, amazing company. You can speak with a knowledgeable human 24/7 and they will always help you to your own advantage even when you make an error. We lost our beloved Ghost this past weekend, and I had to call them in tears to cancel autoship and try to do a refund on a recent order which included meds. They took care of it with no fuss and a beautiful bouquet of flowers showed up at the house a day later. They asked me to donate the food order to a shelter of my choice. I am so glad we are shareholders with this amazing company. I will only say one thing (which will not cause any reduction in stars because they always fix it) their packaging could be a bit better when there's a heavy and breakable or even less robust item enclosed (like bone broth). Sometimes it comes busted! It always surprises me that such an "on it" company has such tragic packaging but I love them anyway!

We have been with chewy.com for years. Customer service is always wonderful and helps you out with any needs. Recently when placing an order they found out that my fur baby Miloh had suddenly passed away. Today I received flowers from Jasmine and the chewy family. That just warmed my heart completely ♥️ Thank you so much! And that is simply good customer service that cares about its customers.

Chewy is one of the finest companies on the planet. Their products reasonably priced their shipping service and their customer service is exceptional. Somebody actually answers the phone and takes care of your needs. If I could give chewy six stars I would.

I love this company! I get monthly deliveries of food, and they are always accurate and on time. I called customer service one time to figure out how to buy products for my two dogs, and the representative took the time to tell me how to save money with my purchase. Best of all, when I notified them that I had to change my order because one of my dogs had passed away, they sent me a dozen long stem roses. Incredible!