Chewy.comReviews of chewy.com

I ordered 2 expensive bags of duck jerky from Chewy. When I opened the delivery box, I was shocked to see 2 bags of chicken jerky instead of duck. I immediately contacted Chewy to alert them that they had sent me the wrong item. The CS proceeds to tell me that they don't carry this particular brand of duck jerky and haven't in a long time and that I must've ordered chicken by mistake. I then searched Chewy website and duck jerky wouldn't show up so I started doubting myself. But then I started googling and after several attempts found the duck jerk on Chewy website, proof that it was available recently. When I showed CS this proof, he finally confessed that they were out of duck so pulled a switcheroo, removed the item from showing up in the search and hoped I wouldn't notice. If that weren't bad enough they charged me for the duck jerky, which were $7 higher than chicken. This is obviously highly dishonest and unethical. I will never order from this phony baloney company ever again!!!!!!

I like the products from chewy and the prices are competitive. They also have good customer service but the shipping has become a problem. When I tried to make a review on their website they would not accept. This was a red flag.

Stay away from their pharmacy! The VA has me cut all sorts of meds for myself but somehow Chewy won't let me cut meds for my pet????? And all because they don't have the correct size in stock and have no clue if or when they ever will. Then try to get your money back or speak to their management. You'll get better cooperation from Putin!

NOT THE SAME Chewy! 1-3 day delivery is a LIE because they put it on a truck cross-country to save themselves profit. Then expect to BUY customer loyalty with rebates once you complain. After 15 years of loyal service with them, some corporate level change has removed that human touch that had me always choose them above the competition.

Terrible service. Chewy cancelled my order without letting me know after I told them that the prescription will be available in less than a week. At the start, hey confirmed that the order was on hold. Instead they cancelled it! Instead of contacting me, I had to contact them. No apologies. They instructed me to place a new order. Chewy should place the order for messing up! That's how the real world works: if YOU make a mess, YOU clean it up.

Ordered 2 prescriptions for my dog, only received 1. I notified them twice, received an email that they would resend the missing script then 2 days later received a voice mail denying the refill. Called again, their computers were down, was told to call back at midnight!!!!! Called again and they confirmed they would not replace the missing script. Total lack of customer service, conflicting communications and ultimately they have lost a customer for the lifetime of my dog.

We have been dealing with this company for over three years. Every single prescription hardcopy order that we have sent to chewy has never been successfully filled. Even when we order dry dog food the company sends us the wrong dog food and this has been going on and off with the food for two years. We have literally spoken to the pharmacist and requested our hardcopies to be returned and she refused. We now finally spoke to a pharmacist and he sent us to the supervisor named Blake. This supervisor supposedly and hopefully has arranged to have our hardcopies sent back to us! We will never use this company again!! Our dogs health is in jeopardy because he literally and seriously needs this medication, it’s not as if we order treats for our dog. If you want your animals to be protected and know that after you order your medication or proper food then please go to another company. The only reason we went to Chewy is because of what’s going on in the world and we were trying to save some money however because of that our dogs have been put in jeopardy. They never contact you to ask you questions their standards and their procedures are ridiculous!!! Please seriously think twice before using this company!!!!!

I used to order from chewy.com on a regular basis. My orders began taking well over a week to receive rather than their advertised 1 to 3 days as advertised. I gave them their final chance yesterday and I received a shipping notification today that I would not receive the order for 7 days. They are always full of excuses. This time they claim that the order is coming from Florida. In that case they should be shipping 3-day Express but of course they don't. I will continue to purchase from my new supplier who get my orders to me within 2 days. Chewy is shady and has false advertisements.