Chewy.comReviews of chewy.com

My order was sent to an old address. Customer service tried to get it rerouted but it didn't work out. They responded to my email immediately and gave me a full refund.

I am not one to write reviews but I feel the need to do so. We have had meds on Auto Delivery for the last few years for our dogs. They have always been very helpful and great at communicating with us. Unfortunately we had to put our dog of 14yrs down yesterday so my mom called to cancel the monthly prescription. Of course my mom was emotional and not only was the lady very nice to her, but today we received flowers from Chewy.com. WOW!! It is rare in this day and age to find a big corporation to actually honor their clients in this way. Great Job Chewy and Thank you!!

Had the best customer service experience. Ordered huge bag of dog food it had ants in it either from the warehouse or maybe the shipping warehouse. They instantly sent a new bag no questions asked the next day. Great experience this is how you get return customers!

I can't even believe how awesome Chewy is! I received a message that my auto ship was going to happen - but our beloved dog Bear had passed away. We did get a new dog but she is half the size of Bear so I thought I went to the site to change the meds and cancel out our dog that had passed. So I received the meds for our new dog - then 2 days later I received the meds I thought I had canceled for our dog that passed. I figured i would call so i could return the meds because our old dog was 105lbs and our new dog is about 45lbs so she can't use them. First sweet thing was they said oooh we are so sorry. It was heartfelt. Then they said we can't take the meds back you keep them. Even if they are not opened we can't - I said I just got them they said no we are not allowed. so that was very nice. Than today they sent me beautiful roses with there sympathy's. amazing cause I didn't except to keep the meds or expect they this company would send flowers - I mean this was so sweet I thought I would cry. I couldn't believe it! that's a company that goes above and beyond. Chewy you guys are amazing

Chewy is amazing. Some of there dog toys are over priced. I get my blue pit’s heart worm meds and flea and tick meds from chewy. It is so much cheaper than the vet..

We have used Chewy for years. We recently had to say goodbye to our sweet pug, Macy. She was 16. Today we received a dozen beautiful sunflowers with a vase and a very nice card. What a wonderful gesture. Thank you.

I absolutely love Chewy.com! They’ve been so helpful - always sending birthday cards for my three babies (who have separate birthdays) and even sometimes including lil coupon codes in so I can get them a birthday gift for a % off! This company is so sweet, I feel like they truly go above and beyond for their customers. Any time I’ve had issues (missing food) they 100% took my word for it and gave me no hassle on a replacement. They’re always so quick in getting my order to me also, and they carry my vet’s specific recommended dietary food which is a huuuuge help, since it’s not in stores and sometimes it’s so hard to find. I’m just so thankful for Chewy!

I've been a customer of Chewy.com for just over 4 years. Their prices are comparable to other websites and sometimes even beats another big online store. Have always been very happy with the super fast shipping and convenience of having it delivered to my door. And I can ALWAYS count on it arriving within 2 days. My last order was just 2 weeks before my pup Gizmo passed away -- he was 14 years old but always a pup to me. I will miss him greatly. I called chewy.com about my last order since most of it was unopened. Not only did they refund me everything, they asked that I just donate everything to my local shelter or rescue. And just yesterday I received a flower arrangement delivery in sympathy for my loss of Gizmo. It meant a lot that a company would be so generous to a customer they didn't even know personally and the flowers were such a sweet gesture to me and especially for my daughter who was really missing him. Their customer service goes above and beyond. Highly Recommend to other Pet Parents!