Chewy.comReviews of chewy.com

I am extremely disappointed in the time it took for me to receive a vital prescription for my dog, Cloe. I placed an order on May 31 and I was due to receive it June 12. It finally came the next day. And that is only because I called to find out why it hadn't shipped yet. That's 13 days, not 1-3 days for meds as it states on their website. They held up my order of Enalapril, a vital medication my dog needs for her high blood pressure and Glaucoma, because of another order for another dog that is non-vital. I suppose they were trying to save shipping costs. As a result, I completely ran out of the medication waiting for my delivery. This medication is essential for for my dog's survival. I called twice and have written them three times. I got responses such as sorry for the confusion, I understand your concerns, and thank you for your feedback. I have used Chewy for years. I can get dog treats in 48 hours, but forget getting medications. I have removed all of my dog's future medication orders since I have lost all confidence in Chewy's ability to deliver them in a timely manner. I have switched to a more reliable source.

DO NOT USE PHARMARCY.. If you need your pet's medication in a timely fashion - DO NOT order from Chewy's pharmacy. This is my 2nd time ordering and BOTH times they have not only stressed me out but a refill order placed on a Thursday is not arriving till Monday. btw it's syringes, that I have been out of for a couple days now because who would expect a 4 day turn around for medication. Customer Service rep I spoke to was nasty, not a kind person at all - should be in a different kind of company. The cat food portion of my order came within 48 hours. Sorry Chewy I've been a customer of yours for 10 years (maybe more). I am gonna to ask my vet to switch my prescription elsewhere not worth the stress.

Awful. Takes my money right out of my account as soon as I place order. My vet declined the kind of medication that was ordered. Charge was dropped from my bank but my money wasn't refunded. Hope you need that $250 more than I did. Now my dogs still don't have their heartworm prevention and I'm out the money. If they would have waited for vet approval before removing money out of my bank I would have a better review. Never again.

Made an first order. Chewy cancelled the order and closed my account without informing me why. Very bad communications.

Chewy is slow slow slow and lie about delivery dates. I had delivery dates changed about 3 times for one order. Unacceptable as I could have ordered through Amazon and recover it next day. I was trying to give my business elsewhere but looks like this is why Amazon is king!

I always had great experience until recently. I had to return two bags of food, unopened. They normally will refund but this time they wanted them back. So she sent me labels. I got two emails, each with labels. None had anything that indicate which bag or anything. I just printed two labels, boxed them up in two boxes and taped on the labels. She said fed ex was picking up, they did not. So I called again, and soon fedex came. I was outside and WATCHED him take both boxes. I only got the one bag refunded. When I emailed, they said they did not get the other box. It was not scanned. I have no idea what happened but they REFUSED to budge. My only guess is both boxes had the same tracking number, but I am so disappointed in CHEWYS!!

Literally had to cancel an order because I used the Afterpay app and couldn’t verify the card Afterpay used to process my order. For de-wormer. That was all, just for freaking de-wormer.

Chewy used to be the best in price, customer service, and shipping. Now they are the worst. I don't know what happened but the orders are sloppily packed, food and merchandise is always damaged, customer service representatives are rude, and prices have gone WAY up. No bargain shopping here anymore and no need for the hassle with rude customer service personnel acting like they're doing me a favor by coming to work. I switched my orders to petco.com