Chewy.comReviews of chewy.com

I recently received a prescription food order for my elderly cat. The next day, my little cat Princess , started having multiple brain seizures resulting in her death. I was devastated. The following day I called Chewy asking how to return the order. I hadn’t even opened the box yet. The customer service lady was so sympathetic and so sweet. She told me to donate it because she wrote me a credit on the spot and canceled any further auto ships for Princess. ON TOP OF ALL THAT EXCELLENT CUSTOMER SERVICE—- I received a sweet painted rock with Princess’s name and a sweet sympathy card. WOW! What a thoughtful thing to do! I never have any problem with this company. Now I know they have a heart ❣️ Thank you, Chewy so very much. ❤️

Chewy consistently has outstanding customer service, they are extremely responsive and often gets back to you within hours with a customer focused resolution. I’ve been using Chewy now for over 3 years and I can’t recommend them enough!

I had trouble with the website BUT there was a super visible phone number to call and I got a real live person!!!! In under a minute!!!! No press one press two. No virtual prompts. One phone call answered on the third ring by super smart knowledgeable humans And issue resolved in a minute . Please support business that support us!!!

I needed to order some heart medicine for my elderly doggie this morning and was unable to log in to my existing account to complete the purchase so I called Chewy directly and immediately was connected to Ari. She helped me immediately deactivate an old email and added my current one into their system and waited patiently with me, while I placed my online order. I couldn’t believe #1 that an actual person answered the phone and I didn’t have to press all kinds of buttons to get to customer service and #2 how efficient, knowledgeable, helpful and friendly Ari was to help me with my request. Thank you so much, Ari! You made my day!

I have been a customer of Chewy for a few years now. They have a great selection of just about anything you might need. Recently I have placed orders for prescription dog food and meds. I can honestly say that I have never had any issues with my orders or the delivery timeframes they provide you. I get what I order and it arrives on time. Thanks Chewy!

Never had a problem with this company. I always get what I order and it shipped with reasonable shipping time. I often check the prices with other sites and they are very similar.

I’ve had so many good experiences with Chewy. Even in the moments where I’ve had challenges, they find a solution. There’s a particular shipping company they switched to that I’ve experienced trouble with for every shipment. I spoke to their customer service and they adjusted my preferences to default to only the carrier who I’ve had no troubles with. Additionally, they use real, human agents which is refreshing in a world of frustrating Ai bots. My cat passed away and they made it easy to be refunded for the expensive items she was no longer able to use. Pets can be so expensive and Chewy is one of the places where I know I can get a fair and pleasant experience. I’m so grateful for this company.

I have been using chewy for a while now, and the whole experience has been very positive and user friendly. I have auto ship for a few items and they always arrive in good condition and on time, and it’s easy to change how frequently the item gets sent as needed. I had a package delivered to the wrong address and when I called customer he was extremely helpful (although he might have been AI, I’m not sure). They immediately sent out a replacement. I love Chewy!