Chewy.comReviews of chewy.com

Chewy pharmacy received a prescription and approval from my vet and me for insulin for my dog and never sent it. Then told me they needed approval from my Vet. Which they already had. The worst service the worst experience.

I am sickened and appalled by what the Chewy pet pharmacy did to me this week. My cat got bitten from my new cat. I called my vet, she prescribed antibiotics and told me to call chewy to get it delivered to me. I did that and at noon the next day I received the box with the pills. I gave my cat the first pill. But that night around midnight I found out they sent me the wrong pills. I called chewy, spoke to pharmacy supervisor, told her. She apologized and said she will make sure I get the correct pills fast. So the next day I get emails from chewy saying the pills should be here in a week. My cat could be dead from infection by then. A week? This whole scenario is unacceptable and horrific. My cat’s life is on the line and this s what they do? And I still have no meds for her. It has not even been shipped so far.

My mother passed away in 2021 and I told chewy and I sent the forms and they said no problem. We will close her account and I closed things on my end. Well now they are sending her ad cards again in 2026 and I contact them to ask them to remove her from the mailing list and I’m told that I have to send a copy of her death certificate to them. I said I’m not doing this again.

I have been a customer for 10 years and had never complained or had an issue. And then my first time, half of my order was missing. They say they shipped it which is probably true, but it doesn't mean it wasn't lost. Not even a one time, we will take care of this for you, answer. Instead they said everything was done right on their end sorry about your luck. What a way to lose a customer.

received a raised dog bed without 2 of the required 4 legs Chewy was no help at all in providing the 2 missing legs.

They need to offer zero stars here, because that's what Chewy deserves. I decided to give them another chance after we complained about what FedEx was doing. So we started auto ship again with Chewy, and here we go again with FedEx, worse this time. Fedex will not come down our driveway off the road because it is "private property". Chewy says it's the FedEx drivers decision if he wants to come to the house or not! The knuckle dragging morons from FedEx left 5 boxes of cat litter at the end of the road, with our gate wide open, and on wet grass to boot with rain in the forecast! Thank God I saw the boxes at the end of the road!! Chewy sided with the FedEx driver. If Chewy is going to put all their eggs in FedEx's basket, and lose customers just because they are too lazy to sort out the shipping issues , then to hell with them. Chewy, I mean this with all my heart When I say " kiss my ass". There's more companies than you out there.

I bought a dog bowl but it comes out broken and i send them many email but they don't reply

Chewy is more expensive than Costco for veterinary prescriptions by a lot.