Chewy.comReviews of chewy.com

I called Chewy to let them know I needed to cancel my auto ship because my dog went to heaven. Danielle was so kind and sent me the most beautiful flowers! This act of kindness meant a lot to me and I will definitely buy my pet products from Chewy when I bring my next puppy home. Thanks Danielle and Chewy for your awesome customer service!!

I woke up this morning and realized I didn’t cancel my labs medication like I should have. (A 240.00 order) I called chewy and explained my Lab had passed and I no longer needed the order. They were so kind and compassionate about my situation. They canceled and refunded my order. That afternoon I received flowers from the representative and chewy giving condolences for my loss. This was so very sweet and I will be a chewy customer for life.

I've been buying products for my Senior cats over the last 5 years. My last Senior cat just passed away around a month and a half ago. Tonight I had a package delivered from Chewy. I opened it and it was a "5×5" oil painting of my Cinnamon that I just lost. It was the most beautiful and precious present I've ever received. It had a note that said it was for celebrating the Fall with my fur baby. Little did Chewy know that I lost my Cinnamon and I thought this painting was Heaven sent. Thank you.

We have been customers of Chewy for about 4 years now and they have been great company with excellent customer service and support. This week we received a portrait of one of our dogs from them. We were blown away by the thoughtful gesture! We will be Chewy customers for years to come because they make us feel important to them.

I ordered a pen so I'd have a setup for the kittens I foster. A pen is a must-have for these rambunctious little guys. I was diagnosed with a disease that doesn't allow me to take Benadryl and that means I cannot foster kittens anymore. The pen I'd ordered was 6 weeks ago. When I chatted with customer service about returning it, they graciously credited me and asked me to donate the pen to a shelter. Quite honestly I was blown away by the brand's kindness and consideration. They didn't have to do that.

I had recently order food for my little fur baby she passed very very sadly. I called chewy and they credited me back my money through a tearful phone call and then the truly powerful thing happened. I received a dozen roses from chewy and the the person I spoke to on phone. I have been with chewy for a very long time. I am a faithful customer and recommend them to everyone. Thank you so very much it was a heartfelt gesture.

I have used Chewys for years. They have an extensive and easy to use website. Fresh products and fast delivery services. I’ve never had a bad experience. I called to cancel and auto ship because my dog passed away and today I received flowers from them with their condolences! Now that’s kindness and stellar customer service!

I absolutely love Chewy! As a busy mom that has a full schedule, Chewy allows me to check one of those most important task off of my list every month. With their Autoship option, I know that my fur baby’s food will be delivered without the hassle of going online to order. There have been a few times when I’ve gone in to make a purchase outside of my autoship and when I tell you… chewy ships so quickly! Within a few hours, I always receive an email saying that our shipment is on its way. :) Customer service is great! Quick to solve problems and help if I have any issues. Thank you Chewy!