Chewy.comReviews of chewy.com

I have found this company to have great customer service and compassion. When I was not able to find my food for my dog due to production issues at the manufacturer, Chewy was the only place I could find the product and was able to rush it to me so I didn’t run out. Then when I contacted them recently because I had an unopened box of food and asked to return it because my dog passed away, they kindly refunded me and told me not to worry about returning it. That would’ve been nice enough but then a few days later, I got a bouquet of flowers from them stating their condolences. Their kindness overwhelmed me. This isn’t something you normally see from a company. I’m very impressed with them.

Chewy’s customer service is truly unmatched. I just moved about six weeks ago and the other day I ordered food for my cats without realizing that I hadn’t updated the shipping address. When I went to check the tracking today and realized my mistake, I called customer service and not only did I have zero wait time on the phone, I was directly connected to a wonderful customer service rep who helped me solve my issue quickly. she replaced my order free of charge and had it sent to my new address, and told me that I could tell my old roommate to either use the food or donate it to a shelter. I will never not use chewy for all of my cat needs!

Excellent customer service.

Last week my 18 year old cat passed away. The next day I got the email to confirm the auto ship of her prescription food along with a few other things. I called to see if it wasn't too late to stop the shipment and they were amazing. Not only did they let me cancel her order, but they gave me the rest of the order for my dog for free! I also asked if it was possible for me to return the other 3 cases of cat food I had for credit to my account. I really didn't expect them to say yes, but they credited my account for all of that food and told me to donate what I had. I am a teacher and my school has a club called Paws for Change to which I immediately gave the food. The advisor of the club dropped it off at our local shelter the very next day. It truly made me feel better to know that I was able to help. Apparently this shelter has almost 100 cats right now :-( and I know that when we are done mourning our cat we will absolutely adopt a new cat from that shelter. Chewy made this all a little bit easier on our hearts.

Chewy filled a prescription for me that no one else was able to do. They definitely went above . After a week of a runaround from this Vet office, Chewy had that script at my door in 2 days, actually it would have been 1 day if the vet office would have responded to Chewy's request from confirmation. I ask to have it expedited Chewy informed me they don't offer that but, the girl I talked to told me she would put in a request but, there was no guarantee we'll, I had it the very next day. Thank you Chewy.

A dear friend of mine lost her pup recently. They were avid chewy users. Upon contacting customer service to let them know that they could donate the next box....the customer service member got emotional and the next day there were flowers on their front porch for them from chewy. Considering customer service nowadays.... I was so moved by this story i had to write a review

We have always ordered chewy for our Dogs food and treats. But this year we found coats and sweaters for our Dogs we really liked and took a chance and ordered them. Most companies sent sweaters that were to small or to tight. All 3 of our dogs are giant breeds so to find them that will actually fit is hard. We got the order delivered today and we are thrilled !!!!!! They are great quality and perfect fit. Not to mention they are more then we expected warmth wise. They are adorable. We just wanted to say if others need coats for their furbabies that chewy is the place to go. I am so pleased with the delivery time and the quality of these items. Thank You Chewy

Chewy is the sweetest company by far! Their staff is amazing & kind. My best girl Gracie crossed the Rainbow bridge yesterday and they sent me some pretty flowers!