Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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J H.
I was having trouble getting a promo code to work, and the call was answered so quickly that I thought it was one of those annoying voice robots, until April said, How can I help you today? Wow! That's customer service! She was patient while I had to get in and out of the site, and get my password sorted with the right email, and helped me through the process to get it done. Very professional, personable and helpful.
Craig H.
We have been long time subscribers to Chewy’s auto ship program. I recently ordered a food refill for our Charlie and neglected to change the address back to our home (the last order we had shipped to Florida while visiting). As soon as I realized my mistake, I contacted Chewy. What great customer service. Within an hour, they had rerouted Charlie’s food to our home address. Outstanding service!
David & D.
#1 they are honest. #2 They have GREAT customer service. We have been with them for years and THEY ALWAYS DELIVER! If I have a problem, they are on it. I absolutely recommend them
Melissa M.
I think that Chewy costumer service is fantastic! It only did they refund my money in an autoship package I wasn’t ready for, but they suggested that I donate it to a place where pets are in need in my area! What a wonderful thing for a company to do!!
Deborah W.
We are so impressed with this company! Such good quality items and reasonable prices. Chewy will make things right in a timely manner IF there is any issue with an order! Delivery is always fast too! THANKS!
AYELET G.
This is by far the company with the best customer service on planet earth. I had two incidents in which I had issues with an order. One was due and defective product. The second was merely because my cat did not like the food we ordered. In both cases, chewy delivered a prompt, pleasant, and above expectations service.
Sandy B.
BRIDGET WAS A VERY KIND AND UNDERSTANDING PERSON.AND SO WAS THE 2ND GIRL I TALKED TO.. 20+********************* FOR BOTH OF THEM..even tho I could not send a pic of my Leah in a Chewy box..but I'll still keep on trying..🐾🐾💜🩵🤎
S M.
My senior cat of 17 years passed away recently. I eventually told Chewy about her passing and that I would not need my account any longer. They responded with such empathy and understanding in how heartbreaking it is to lose a part of family. Within days to my surprise beautiful flowers were delivered to me expressing their condolence and loss of my beloved cat. This is truly a touching and memorable experience. Thank you Chewy for such kindness.
