Chewy.comReviews of chewy.com

Chewy.com great service and staff . Thank you so much

My dog passed away very unexpectedly. I had just received medications and prescription food a few days before from Chewy. I called and got the nicest most compassionate person Larissa on the phone. She refunded my credit card and just asked me to donate the food to a shelter. I was barely able to hold it together talking with her and she was so patient and kind. Today I actually received flowers from Chewy. I was completely in awe. This is the most amazing company man’s they have me as a customer for life. Thank you to all the wonderful and caring employees that work there

I just lost 2 of my babies in less than a month. I like to thank Alexandra and the chewy family for the sympathy flowers 2 days after I canceled the prescription autoship. I’m in awe! Thank you for your excellent customer service, thank you for trying your best during COVID to get my babies their prescription food. Mostly thank you all for your kindness and compassion.

Chewy is grounded in customer service. I have never experienced a company like this. Their staff is trained to ensure you will have an excellent experience and outcome. I give them the highest accolades possible.

I have never witnessed better customer service than from Chewy! Their delivery is always fast and almost everything I have purchased for my dog Juniper has been of great quality. When I had one item that I had to return (it was too small), I reached out to the customer service to start a return and they fully refunded me and told me that I should donate the item to a rescue organization of my choosing.

It’s taken me a year to write this. All Chewy customer service agents I’ve had over the past 10 years have been kind and helpful. I’ve never had better customer service with any company over the phone. When we lost both our senior dog and cat last year, I was distraught. Calling to cancel our subscriptions was so painful, but the young lady that I talked to had so much compassion and patience with me. I was overwhelmed with appreciation when Chewy sent sympathy flowers - it seemed like y’all truly understand that our pets are our family.

I have been purchasing from Chewy for years. They have always been kind, reliable, quick to answer and always very friendly. Their pharmacy is also reliable and prompt and kind as well. I just lost my sweet kitten Joey to heart disease and I had been purchasing his meds from his cardiologist from Chewy. I had to cancel my autofill and they were so sorry to hear about him. So kind when I called and I received a bouquet of yellow roses just a few days later in sympathy. What more could you possibly ask for? Customer for life here!

Biscuit had to be euthanized and I called to cancel with Chewy as I have no other pets. Donna was so sweet and sympathetic regarding my situation. Chewy also sent me flowers to comfort during this time of grieving for the loss of my dog. That gesture is amazing! Thanks.