Chewy.comReviews of chewy.com

I tried to order a variety of products, but my order was canceled. So I called their customer service number, and the person I talked to could not help me with my order, and said this was an issue with my credit card (even though I know damn well it wasn't), so I called the customer service line of my cardholder, and they were unable to hook me up with a representative. I will NEVER order products from Chewy.com again. DO NOT ORDER from this website.

Very bad service order something over a week ago never received what I ordered ask for my money back and now got to wait 3 day to get my money

II always value Chewy.com and their services till today which has changed to the worse. I’ve ordered my 3 dogs RX from them, and I know they usually call my vet to verify but they also told me as long as I email them the RX they're good with that which is helpful since my vet will no longer verify anything unless we buy RX from them. So, these last 3 months I been ordering their annual Nexgard & Heartguard and one has to take insulin and the other takes a pill for his thyroid and they never called my vet to verify since I email the RX to them. Well, I emailed Chewy a week ago to have the RX refill for the one for thyroid and called 2 days later to make sure I'll get the RX before we go on vacation in 2 days. The pharmacist said we should receive in 2 days. This morning I receive an email they couldn't read the RX that I email them from my vet so I called in and resent my RX hoping they can overnight the RX. The pharmacist did tell me they receive the 2 emails from me but needed to call my vet which I told her they won't verify as I told the others before, and they told me to email the RX to them. She went ahead and call and sure enough they wouldn't verify it as I told them. So not only they wouldn’t approve the refill the told me to mail my RX instead of email which would take more then 2 days. I talked to the supervisor, and she was as helpful as a dead fish. So, they lost my business and now I need to see where I can get my RX for my dog.

Chewy’s security behind its AutoShip program puts customers financial information at great risk. Credit card information was taken from me through Chewie and over $4000 of merchandise was charged. While I was able to reconcile with my credit card companies and my bank, Chewy refuses to accept any accountability for what occurred. Instead before any refund would be made, I was asked to sign a settlement agreement. Anyone who reads this should make sure that they are not storing any other credit card data with Chewy.

I just cancelled my Chewy account after placing an order and then getting an email to confirm my order. I called the 800 number to confirm. I provided my name and address (3 times), order number, all items ordered, and payment method. She then wanted more information including my email address for my Paypal account. I asked her why did she needed more info as I thought they had plenty of information and they kept insisting that she need more to verify, so I told her to just cancel my account. I'm not giving out my info over the phone. Bye bye Chewy. Lots more Pet stores around.

was told by the vet to order my dogs special food and all would be good. Denied because they contacted the wrong vet. when i called them, they had no record of my vets location. when i gave them all the info they couldn't find it in their system and it would take up to 48 hours to resolve. 24 hours later my account was debited the amount, but the order was not approved. kidding me, take my money but not ship my order??? one and only time i will use this service. Hope they go down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ordered 2 items my dog food came late and had to buy another bag for the mean time. And my second order wich is a bag of chicken feed hasn't been delivered yet, had 2 chickens who had died of hunger I order these items on July,16,2022. Another problem that happened is you guys took the money out then days later put it back on my card then again took the money out after the dog food has been delivered im guessing that's whats going to happen with the bird feed also never had a problem intill now I'm deeply unsatisfied.

I was a chewy customer for 9 years and that is over. My account got hacked and wI as notified by chewy. Two orders that they shipped to other addresses. They refunded me and canceled my auto ship. They set it back up for me. Then out of the blue I got an email explaining that my autos hip was again canceled and I needed to reset my password, call customer service and once I have told them then I could set the auto ship back up. I had just done this after I was hacked. I am now buying from Amazon for the same price and getting the same day. Bug bye Chewy