Chewy.comReviews of chewy.com

Worst company ever, it takes over a month for me to get the food after I order it, due to them using a cheap delivery company that has hundreds of fraud complaints.

Please see attached pictures of the manner in which my most recent order was received; cans are broken open and leaking. Luckily, I caught it early enough that I didn’t end up with a kitchen full of bugs which has happened to me before. You continue to ship without proper packing and each time you tell me it won’t happen again. Disgusted!!!

After 13 years of being a Chewy customer, they did not fill my canine companion's heartworm medication. I mailed a paper copy and they called the vet who said no because I had a paper copy. Chewy emailed an offer for a discount if I mailed the RX copy (no expiration or time limit) and one day after mailing it, they canceled my order. WHY?!?? I emailed pharmacy and copied corporate stating that they would call the vet anyway so call and fill it. THEY IGNORED ME FOR 3 WEEKS. I emailed again and they acknowledged that they have the RX on file, start a new order, no discount. I replied and copied corporate again and THEY IGNORED ME AGAIN. Customer Service reached out to me to say they will respond when they have reviewed the situation...that was 2 WEEKS AGO! Can you imagine? I have been a loyal customer for 13 years, spent thousands of dollars and my pet is without medication and they don't have the decency to reply! They have put my pet's life in danger - do NOT use Chewy!

My story started on Monday,and today I'd Friday.I am in Michigan on vacation from Tennessee.My 17yearold dog is sick ,can't get in to a vet,call my vet,who telles me to call pet meds . Chewy.So I do and this is where it all started. My dog need an antibiotic and probiotics. need a script for that ,Chewy said They need a ok from my vet . I call my vet ,they say ok , I call Chewy who said that they would fax my vet .3 hours later I call vet ,ask in they have received a fax.No .call Chewy back still telling me they will fax my vet .Next day call Vet still no fax. Call Chewy they say that they still need a ok from vet ,Still no fax , Next day call Chewy ok from vet ,,BUT my vet wanted 500 mg tabs . Chewy only had 250 caps . Now they need new ok from vet to change order.and that was on Probiotic. I call Chewy ask if my order can be split, now they need ok from some one to split thos order.I ask to speak to a supervisor, I get a Leah , who promised to call me back ,never did she call. Me I call put on hold for 27 minutes the first time .Leah said she would call me back, never did ., Second time I call on hold 35 minutes.Leah said I will call you back. NEVER DID . I CALL HER AGAIN.on hold 27 minutes. Still no answer about my order. Or when It will be shipped. In the meantime my dog is still sick. This company isn't what I was hoping it to be . Just a bunch of lies and run around.Leah need to loose her job over this . unhappy, never again Juanita Dilts

I was with Chewy for years and years, everything was great and then it changed, could not get in my account, called, got it fixed but a week later the same thing, happened over and over. Then started checking everything chewy related and saw they send a shipment to somebody in another state, no clue who that was, and charged my account. That did it, I called, emailed, got that fixed but they were not even very surprised or apologetic and that did it. Cancelled my account and everything related to it and now order from Amazon, even get some things cheaper.

The past several orders I have tried to order have been canceled 1 minute later, by email. When I called to find out why, I was told it was a new security system and I would have to verify my order and phone email etc. I have done orders with same information for years. This is the last time I will go through this, chewy used to be the best place to order from. One order took 7 call backs, and it looks like this one will be no different. If you are ordering and you get canceled don’t waste your time trying to keep getting verified you will end up frustrated and on the phone for way too long.

Due to some security update I had to 3 times call in to try and get the order shipped. Apparently you can't ship to someone who doesn't have the same exact name as you. They cancel your order, don't tell you then lock your account for 48 hours so you can't figure out what is going on. After 2 weeks of this and having to go get food for my grandmother's cat I had the account deleted. Too much of a hassle.

I would give them 0 stars if I could. I ordered insulin for my dog and it took 4 days to get to me. The ice was completely melted and hot and the insulin was HOT! I called and the chewy pharmacy and the lady told me "it's fine" since it's within the allowed shipping period! Um, I'm not about to give my dog HOT insulin and you should know better! She said there's nothing they can do for me because they are out of insulin and can't send a replacement. Complete incompetence! Never again!