Chewy.comReviews of chewy.com

We have long been a price-conscience consumer and a customer of Chewy because of its great pricing and helpful customer service, but now we are committed to the company forever. Two days ago we lost one of our beloved golden retrievers, Gracie, an aged girl that required special food and meds that we received from Chewy. Tearfully calling customer service to discontinue future shipments, my wife was overwhelmed by the service agent’s kindness and unexpected refund for this month’s purchase, further suggesting that we might donate unused/unopened food to a shelter. Today, I am more overwhelmed. This morning I opened the door to a flower delivery – from Chewy – expressing the company’s condolences for our loss. Now mind you, I never expected this unbelievable level of service and kindness to come from an on-line company. Believing certainly that Chewy must be a privately-held, family-based business, I was shocked to just learn it is a publicly-traded company on the NYSE. Any American company that cares this deeply for its customers is here to stay, and I want to be a part of it! Albeit only a tiny ownership, I am proud to have just made a buy order for Chewy stock. As reported in Chewy’s 10-K, 94% of dog owners consider their pets to be family. Thank you Chewy for recognizing my Gracie a part of my family. God bless you all.

I recently lost my pet. She was a chihuahua mix her name was Lady. I reached out to Chewy to let them know that she had passed I asked about sending orders that I had bought recently that were unused. They have me money back in a return they told me to donate the items that I wanted to return. The next day I got a delivery it was Chewy from it was a dozen yellow roses. It had a card with it saying how sorry they were for my family’s loss. Chewy you forever have my business. Such a big company can take the time to be so caring. Thank you so much Chewy.

My experiences with Chewy have been excellent. The prices and fast shipping are appreciated. I recently changed my husband's account into my name, as he passed away. I was suspicious over the customer service agent probing for information on my pets, but I figured it was for personalized marketing. Yesterday I was shocked to have a dozen gorgeous pink roses delivered. If this isn't amazing customer treatment I don't know what is. Thank you so much, Chewy!

I recently contacted the company via email to cancel a recurring prescription food order for my sweet kitty, Bella, as she had passed away. The next day I received a small bouquet of flowers and a touching condolence card as well as an email stating how sorry they were to hear of my loss. What an unbelievably touching and caring thing to do. If I could give them 10 stars I would.

We’ve been using chewy for all our dogs food, medications, and toys for 8 years. They are the only large company we interact with that has a live rep answer their phones when you call (within 3 rings!) The customer service is simply the best. They also care about us and our pups. They sell quality products.We love them and they always send thoughtful cards/gifts for our dogs special events/holiday! THE BEST.

Consistently great experience with chewy

This is the company I have trusted for almost 9 years and has satisfied all my beloved pets' needs and made my life easy. Very competitive prices. They have everything you need and they provide fast delivery. I can't think of anyone else that handles the customer needs better than them.

I have always been very happy with Chewy. My cat passed away a few months ago at 18 years old so imagine my surprise when I received a package from Chewy. It was a hand painted portrait of Schooner (taken from the picture I have set as the profile picture on the site)! I am bawling and so touched for this gift. It means everything to me. Thank you so much, Chewy!