Chewy.comReviews of chewy.com

Do not recommend as a pet pharmacy. Blames vet facilities when they mess anything up, causing clients to angrily call us. Tells clients vet facilities 'just want their money' when we decline for overdue bloodwork or exam. EXTREMELY poor ally of vets and veterinary workers, who are already in a high-stress (and high-suicide) field of work. As the veterinary pharmacist of a large 24/7 emergency facility, of all the pharmacies I deal with, Chewy is the absolute worst. Will ship product to wrong address; ships expired products; ships wrong dose of products; blames veterinary facility for everything and anything when all we do is approve or decline based on our records and requirements. Chewy seems to have their phone reps trained to immediately blame the veterinary facility. Have had reps try to use my personal account to ship/approve things when they could not find the client I called about "because its easier." Shady practices. Would recommend use of 1800PetMeds, VetsFirstChoice, Allivet, or literally any other pharmacy, as I rarely ever have these issues elsewhere.

I ordered over $100 of cat food and cat litter from Chewy.com. The customer service representative who took the order got everything correctly. I got an email from Chewy confirming the order and then an email saying Federal Express had delivered the order at 3:30 pm yesterday. I never got the delivery. Chewy had my address correctly, so in this case, it was a Federal Express issue. I called Chewy and the representative apologized and said another order would be shipped out last night. He asked me to call if the order showed up and I checked my stoop and in front of the garage all late afternoon and evening, It never showed up. I got an email this morning saying the order was going to be delivered today. It only showed one of the cases of cat food I originally ordered and did not show the other case of cat food or the litter. So I called Chewy and I told the representative what had happened. I had to repeat the story FOUR times. He told me he would transfer me to a supervisor and put me on hold for about 5 minutes. When the supervisor answered, I discovered he had not relayed the story to her. I had to repeat it TWO times to the supervisor and she implied by her response that she was questioning my honesty about whether or not I was telling the truth about receiving the shipment. Then she told me one of the cases of cat food was out of stock and that I would receive a refund to my credit card in 3-5 business days. I asked why they had not emailed me to tell me that. There was no response. I asked why the cat litter was not included in today’s shipment along with the food that was shipped and she said she didn’t know. She was kind of rude. I called back and talked to another manager and she apologized and said she would find out who I talked to. I received an email telling me the cat litter would be shipped out and I would receive it no later than Wednesday which is 5 days away. The manager confirmed that my credit card would be refunded in 3-5 business days. I will NEVER order from Chewy again. Their customer service stinks. I will order from Amazon from now on because they’re reliable.

I have used them twice before. They are THE WORST! The 1-3 day shipping is a total lie! They say once the order is "released" which means once they take two or three days to process it and IF they remember to call your vet! The medication prices are good but if you need it ASAP, use another service. They are like calling the twilight zone of stupid!

Chewys uses Ontrac delivery as their delivery service. I've had the same product of cat medicine sent to me. But Ontrac never delivered anything to me. Ontrac delivered my cat medicine to the wrong house, 2x in one week. After I complained to chewys that they would lose my business as long as they use Ontrac. I was told a manager from chewy would call me to discuss further. No one ever called me. They don't care about losing my service. I will never use Chewys again. Anyone reading this, if you order any product you will never see it as long as Ontrac is their service delivery.

Despite being an excellent customer for years, Chewy blocked our account alleging that we are "resellers". After I submitted proof (at their request) that we use our cat food for our own cats and are not resellers, they promised to unblock our account. Yet, after months and months and numerous follow up emails asking them to honor their promise to unblock our account they have failed to do so. We will buy our cat food elsewhere from now on. Beware that Chewy makes what are arbitrary and capricious decisions to terminate customer accounts and then fails to live up to their own promises to rectify the situation once they have been informed they are in error. This is a reflection of their lack of due process, poor customer service culture and a complete lack of integrity as a brand. I have all the documentation to prove everything I am saying.

I tried Chewy's for the first time to get meds for my sick cat and I had a horrible experience. I will definitely be sticking with PetMeds. When the medicine I ordered didn't show up with the cat food I ordered at the same time, I called Chewy's to find out what was going on. I got the run around for 45 minutes INCLUDING A LIE that my vet had been contacted but failed to respond. Turns out, Chewy's never acted on my vet's immediate response to the RX request. And they admitted it when I pushed for date and time of Chewy's fax so I could call my vet out. Very disappointed in not only the lack of service but the lack of honesty. Shame on them. When I told my vet what happened she said they have heard from many clients that Chewy's has gone downhill.

Had a very rude customer service supervisor. Her name is Sandra. She hung up on me twice. Had to confirm my same auto ship that I have had for 5 years. However, Sandra would not help me solve this problem. I will take my business elsewhere.

I have been using Chewy for years for my business and for my personal pets. Everything was great until recently. Every order I submit gets canceled by Chewy, for verification reasons. I have called them, chatted with them and nobody can seem to remedy the situation. So today, I canceled my autoship as well and will be looking for another site to order from. I'm tired of the "I'm so sorry" from customer service and not getting a resolution to the problem!