Chewy.comReviews of chewy.com

Have my dogs prescription on auto-refill with Chewy.com and they shopped it 7 days late. Second time I have run out due to delays on their end. Poorly run operation for something so important.

First please fix your scoring system to allow consumers to choose a 0 star rating if they feel their experience requires such a harsh score. It would definitely be less annoying and in my case this company deserves nothing but to go out of business. My multiple experiences with chewy have all been terrible but this is based on my last and final issue. I had called to place an order with them in the past they were done online but I called it in because I was having a possible hacking issue into my primary email. I provided them a back up email that on a regular day I do not use and therefore it is very rarely checked. During the call I did make it 100% clear I did not want this email saved nor did I want a online profile for their website created and I definitely declined auto ship, it was a 1 time use so I could receive my order confirmation and tracking information. 2 months later I noticed a charge on my account so I contacted customer service to verify my account I provided my permanent email address since at that point my email issue had been resolved. I was advised by them that they did not find an order that had been placed by me or shipped to me and they needed to escalate the issue to the IT department and would get back to me the following day. I never received that return call but what I did receive was a package I never ordered so I refused it and it was returned to them. I called again to check the status was again told I would receive a call that also never happened. My life doesn't revolve around these people and try to force them to get their head out of their asses and do their job so It honestly slipped my mind. The following month same thing happened but by then I was livid because I went back to my bank account to look for the refund I assumed I would have received since refusing the package but I was never given one. Once again I'm on the phone with these people this time out of the gate I was transferred straight to a supervisor after explaining the situation she once again said she would need to send it to IT and would return my call the next day after screaming at her for 5 minutes I just hung up. Shockingly the next morning this woman did return my call she advised me the reason they couldn't locate it the previous month was because it was under another email address and that a rep had created the account and it was on autoship. I explained the entire situation to her she then advised me she deleted this other account issued the refund and put a stop on this package that was sent. 2 days later I received the package that I again sent back to them but what I didn't receive was the refund. That was last month this month the same situation happened again and I was so angry I knew there was no way I could possibly speak calmly to them so I instead sent an email to customer service giving them 1 more opportunity to fix this situation they responded and stated the account was not deleted it was still there they issued the refund basically the same thing I was told the month prior. Again it came anyway and again I sent it back but this time there was a credit. For each month the amount they took was $19.99 however they decided to issue a refund of $14.82 are you kidding!?! I replied to the email with a very harshly worded response asking why this amount and where were the other 2 refunds I didn't receive and I got no response. I ended up sending this to them 4 times with no response each time. The other day I called again at this point wanting information to the corporate office so I could escalate this myself since they obviously were doing nothing to help me her response was they don't have one. She said there isn't a phone number email or even an address to mail them a letter. BS! I have called twice today each time being put on hold and mysteriously being hung up on. At this point I think my only option is to seek legal assistance which is absolutely ridiculous since it was a total of $60 but it is the point of it. To me its fraud I didn't order or authorize anything yet they took money and will not return it. You can't treat customers like that and get away with it. Horrible

I bought medication from chewy's Pharmacy by mistake. BTW chewy 5 times more expensive than getting it at CVS... It was still in the shipping process. It had not even been delivered. So I called Chewy for a refund and return... they said NO. I'm a good customer.. Thanks, Chewy for stiffing me for $50.

Like their customer services but their deliveries are horrible. FedEx keeps delivering to the wrong place

Horrible customer service, can't understand why they are so highly rated. Sent orders from my vet for food, vetsulin and needles. They claimed they could not confirm order with my vet. Vets office said Chewy never called them so the vet called them. 2 weeks later, I finally received my order and then a week later a duplicate order. The next time it was due to be filled, they again claimed they had no prescription and said they would contact my vet. Then a few days latet, e-mailed me that they were filling the order. That was 3 weeks ago and I have never received it. Attempts to contact them go unanswered.

Not a fan anymore. Aside from them being crazy expensive….I missed an auto ship notification! Once I checked, it was already in transit via Fed Ex (not a fan of them either for various reasons). According to the Fed Ex website, if you want to refuse a package you should leave a note. I did…in 2 places. Fed Ex still delivered. When I called Chewy this morning, they said they had to transfer me to the “pharmacy department.” The pharmacy department turned out to be someone’s home. How do I know this? There was a baby WAILING in the background! The.whole.time. Ultimately they said there was nothing they could do because it was an autoship and I should have seen the notification. Which I did, but not until it was too late. Guess they do not allow for human error. I canceled all subscriptions and my account.

This is the second time in 3 months someone has been able to access my chewy account and order things. Luckily I found it right away and canceled it but its a pain since the bank will then hold on the money for a few days. Chewy has done barely anything to help. The last time I had to call 3 days to get the first one resolved. I cannot refer this site to anyone. It will be a headache to try and get your money back and you will continue to worry about your CC information.

I have stopped buying surging from Chewy for one reason. The fact they use FedEx for delivery. I have absolutely no luck with FedEx and the service. For that alone, I do not recommend Chewy for any of your pet needs.