Chewy.comReviews of chewy.com

The most classy and caring outfit I have ever dealt with. When my buddy Cocoa crossed the rainbow bridge they sent a gorgeous rose bouquet. They have my business for life! Also I just realized they refunded over $80 for the medication we had used for about 2 weeks without me asking!

We have ordered from Chewy for years and have been consistently happy with their products and customer service. I am particularly impressed that even during the busy holiday season, they get your package to you quickly and exactly when promised, unlike several other big box stores (looking at you, Ebags). My only point of improvement would be how they ship items. On more than one occasion, they have packaged a huge bag of dog food with several small bags of treats. Some of the treats get crushed into powder due to the weight of the dog food bag. I've mentioned this in phonecalls before, but no change yet. Even with this, I am still very happy with Chewy and will keep ordering from them while we have pets. Keep up the great work, Chewy!!! Please don't change!!!

Just received a card and canvas hand painting of my chihuahua Amigo. What a thoughtful thing and good marketing. 100% satisfied with chewy from Canada. I'm in the kawarthas ontario and receive my orders in 2 days.

We lost our beautiful rag doll a few months ago and your company wanted to know why I buying product anymore. I explained why and they sent a very nice note AND a dozen long stem yellow roses. What more can I say other than we just purchased two more rag kittens and plan to use your company forever. Thanks Chew

I recently lost my pet unexpectedly and when I contacted customer service they were very compassionate and gave a full refund and told me not to worry about returning the items. Then a couple days later, Chewy sent me beautiful flowers too. It was very comforting and I will definitely be using Chewy for future pets. Thank you for such a a positive experience in such a difficult time.

I have been a loyal customer of Chewy for years now. They are amazing! I have had two times when I needed to return an item--either I bought something that was the wrong size or I bought the wrong food, and both times they refunded me immediately. I didn't even need to return either item! They let me just donate the item (or keep it) and they refunded me anyway! Their customer service is impeccable and I have never, ever, experienced a company so devoted to pets AS WELL AS their customers. I never go on line to leave a review. But, in this case, they deserve my efforts.

Chewy customer service is by far the best I have dealt with recently. Everyone is extremely nice,friendly and knowledgeable. They go out of their way to make things right. Rarely have I had an issue with them. I recently lost my dog, and every one was sympathetic and caring. They even sent me a bouquet of flowers with a lovely note. Rarely do you find a company that goes out of its way like Chewy. As long as I have pets, I will use Chewy. Thank you to all their wonderful employees.

This company amazes me, they have thousands and thousands of customers, yet they care about each customer. Customer service is THE ULTIMATE, anytime, I have had a question, they are always willing to help. I had to call and cancel a autoship order, the other day, the item I didn't need anymore, due to the passing of my "Lil Bit". Crystal, representative, was so kind and accomodating to my need. Today I received the most beautiful flowers expressing sympathy and comfort for loss of my furbaby. That is so amazing, that such a huge company can express so much kindness and compassion. One doesn't see that anymore in this busy world. I just wanted Crystal to know how much that token of kindness and compassion meant to me.. so thank you Crystal. Yes it brought tears to my eyes, but it was good tears. I will CONTINUE to use chewy, as I have for many years.