Chewy.comReviews of chewy.com

Absolutely the worst customer service experience I may have ever encountered. I ordered flea meds for my kitties. I had another one delivered on auto ship and asked if I could return the unopened one. They were kind enough to agree (the one star). After being promised a shipping label would be emailed, I waited. Nothing. I subsequently spent 2-3 phone calls and several weeks waiting, was promised a label would then be shipped. Nothing. In the meantime I ordered another flea med for them. Waited, it was never shipped. I called back. They re-ordered it for me. Another week goes by and I check my online account and it says “delivered.” I checked the address it was shipped to. Not my address. Where it came from, I have no clue. I called to explain and they re-shipped it. After receiving another phone call to confirm my address I gave it to them again and they said it was already shipped again. TO THE WRONG ADDRESS a second time. The sweet girl on the phone tried to help me order again and after refunding me and re-ordering a third time, she told me the total, which was more than the original order that I never received. My patience was gone. She really tried but I just couldn’t deal with the level of idiocy that ensued. Something is wrong with your company when this can happen. I won’t be back.

Horrible HORRIBLE!!!!! They will sign you up for automatically delivery every month WITHOUT your promise!!!!!!!!

I would never use them again. My dog needed medication. I was traveling so I ordered some from chewy. I got one of the medications but not the other. I thought I messed up the order so I ordered it again. After 4 days of not having it I called them and they said that they could not send it because it was not approved. I called my vet in California, they said it had been approved. Frantically, needing the medication badly, I proceeded to call veterinarians in the area. The one that I found that could take him today wanted $250 to start. To make a long story short I called my vet again where he sent me an email with the prescription written on it. They told me to call Walmart and lo and behold they had it in stock at a savings of $40. So as far as chewy goes I would never use them again. If you have a script for your dog I would suggest going to Walmart first. They got it handled and I am a very happy camper. Five stars for Walmart, zero Stars for Chewy.

Trying to order our flea and tick medication through Chewy's pharmacy has been a nightmare on par with navigating the inefficiencies of the US medical system. The first time I tried to order the product, Chewy was unable to get the prescription approved by my vet so they canceled the order. When I re-ordered the product, I noticed the approval was taking a long time to go through again, so I called customer service. The rep kept me on the line while they called the pharmacy, who called my vet to resolve the issue. Although I was told the prescription was now approved, the approval was not reflected in my online account. So I called again, only to speak with a rep who assured me the prescription had NOT been approved, and we went through the process all over again. A day or two later I get an email from Chewy that my prescription is still not approved and they're about to cancel the order. I call again, this time letting the rep know I've spoken with my vet and confirmed they've sent the approval, so the rep calls the pharmacy and lets me know the product will ship out the next day. At last, the approval for the prescription and three refills shows up in my account. At last, success! Right? Nope. Later in the week I get an email saying the item has been delivered, but it's nowhere to be seen. So I call Chewy to request a replacement. Later that evening I check the order status online, and sure enough...the prescription status has reverted to pending approval. Today I call Chewy yet again, this time to speak with a rep who lets me know the pharmacy needs approval from my vet. At this point I'm at the end of my rope so I ask why a refill from the previous approval can't be applied to the order. Finally she lets me know that, okay, they can do that and they'll get the product shipped out asap. As of right now the prescription status online still says it's pending approval. Fingers crossed the item actually arrives this time because, two months after my first attempted order, I'm pretty sure we now have fleas. Yes, my vet office's inefficiencies were also part of the problem, and no, I don't blame the individual reps I spoke with who seemed to be doing their best to help me at the time. But there is something deeply wrong with Chewy's pharmacy system for it to take this long to get this product and for each rep to seemingly have no idea of my previous prescription "approvals." They should have some method for reps to leave notes for each other on orders that have required more assistance—and if they already do, the reps should actually use it. While I've had only positive experiences ordering non-prescription products from Chewy, I will not be ordering prescription items through their pharmacy ever again.

We ordered some dog food and they said it was delivered. Whenever we got home we couldn't find the package anywhere. So we call them and the picture the delivery person took was covered up I think the delivery person stole our stuff. So the fully refund the money because they said they didn't have that kind of dog food anymore. We will never use chewy ever again we will just go to Walmart because they are more trustworthy.

Chewy.com has confirmed and then canceled my order with no explanations :(

I placed an order for bulbs for my iguana and bearded dragon. After receiving a confirmation email, the next day I received an email saying I need to call and verify my information. AFTER verifying everything, I was told they will be shipping the order. 3 days later, I did not receive the order. I email the support, clearly explaining everything, and their response was to call them to verify information. Again. Clearly ignored the details of the email. Do not rely on them for things that are NEEDED.

Don’t expect a refund, if you are owed one from Chewy.com! It has now taken me 2 months, 7 phone calls and 3 supervisors to even attempt to make it right! Chewy.com will never get my business again.