Chewy.comReviews of chewy.com

We consistently ordered a month’s worth of prescription dog food for years and it always arrived on time or early. After we placed our most recent order, we unexpectedly and unfortunately had to put our dog down. I reached out to ask about how I could return the order and immediately got the kindest response, a full refund, and was not asked to return the food, rather to keep it to share with another dog. As if that wasn’t enough, we then were surprised to receive a beautiful bouquet of flowers with a very thoughtful note from Chewy. When the time comes for a new dog, we’ll 100% be Chewy customers again.

My mom purchased a special dog collar for my dad to train his dog. Unfortunately he passed, when chewey found out they sent her yellow roses and a sympathy card. Top notch business can't say enough about them. Thanks for making my mom smile

Unfortunately my house burned down on 11/11/23 and I was unable to save one of my cats. Myself and my other 5 cats were relocated to a hotel room. My friend reached out to Chewy on my behalf and they sent a HUGE bag of kittle, litter, and an entire case of canned food. WITHOUT HESITATION! I love the cards they send wishing my cats Happy Birthday and I love the customer service-top notch. I will always be a Chewy customer

I love Chewy! I love the range of products and the ease of the website. But today I had to return a product and here's the email I got from Chewy about it: "I'm so sorry the product won't work out for you. I've refunded $15.04 to your card, which you'll see back in 3-5 business days depending on your bank or lender. If you could kindly donate the inflatable collar to a local rescue or shelter that would be fantastic, we wouldn't need the item returned to us. Please give your fantastic furry family some love from all of us here at Chewy." And that response really reflects Chewy's values and its love of pets!

Chewy has always given me excellent customer service over the years but I was deeply touched when I received flowers after my beloved chocolate lab passed away. Thank you so much Chewy for your thoughtfulness, it was deeply appreciated. You're the best!

Chewy is the best. I have been ordering from them for years and am amazed that the majority of the time I get my order the next day. At times, I have had to call to speak to them and they were extremely helpful and nice. Today, I received a dozen roses. My birthday is in a few days so I thought it was from my husband. No way…. It was from Chewy…absolutely beautiful roses. They sent it to me in memory of my mini poodle Sophie who I had to put down a few weeks ago! Who does this???? Chewy… thank you. What a wonderful gesture. I will continue to do business with you as my husband did get me another mini poodle whom we have named Charley! You guys go above and beyond!

Always easy to adjust my orders, customer service is excellent and always willing to help. Most of all, after we lost our dog of 13 years, chewey refunded our autoship total and had us donate the food to the local shelter. Then to my surprise I recieved bereavement flowers from them. It was the nicest gesture and so appreciated! What other big company does that! We now have two new kitties and will continue to use chewey.com

I received a harness for my dog that was too big. I contacted Chewy and got a reply right away. This is the email I got: I’m sorry the Industrial Puppy Reflective Hook & Loop Strap Dog Harness, Red, Medium did not work out for your fur baby, but I'm more than happy to help. I've processed a refund of $32.05 to your PayPal, and that’ll be posted back to your account within 3-6 business days. If you believe the Industrial Puppy Reflective Hook & Loop Strap Dog Harness, Red, Medium could still be of use, please feel free to donate it to a local shelter or rescue. We'd be happy to know that it's going to help pets in need. Please give your little one all our love. Warm regards, Saskia B. Customer Service Chewy What a great experience!