Chewy.comReviews of chewy.com

I got screwed out of $250. I used an affirm loan to make a purchase of medicine. the order came to over $400 with affirm. Half of my order was cancelled do to weight miss information from my vet. Affirm did not receive any confirmation of the cancelled order. I contacted Chewy all they told me was to have Affirm contact them. I sent them an email from Affirm to send them the confirmation of the cancelled order but they never sent it. Now I am in a dispute process with Affirm but if they do not approve my dispute and refund me the money I am screwed out of $250. I am not shopping with Chewy again. I will go back to Amazon and directly through my vet for any kind of "prescription"

I just read a review from a man in Oklahoma who paid a $140 for his order and they canceled the order but they had taken the money out of his bank account and never returned it not even till today. I ordered also on Oct 3rd, 2022 and I was supposed to get the promotional refund between 10-12 and was told yesterday I have to wait after the 12th, they turning g out as big time Crooks. 10.12.22, I just found out that chewy.com is owned by petsmart they bought it in May 2017 for 3.35 billion dollar, Petsmart are the crooks I I had very bad experience with them before, Chewy has now 21,300 employees WHAT A MESS OF CUSTOMER SERVICE. I'm extremely disappointed, I was a customer for more than 10 years. This time they had a promotional credit card when you order for over a $100 but dollars which I did, I never received the number for the credit card to use on their site, The customer service said they would refund it to $30 to my credit card well it's still not refunded, it is over a week. It looks like they're running a scam now I don't appreciate that at all.

I overnighted a prescription to Chewy after not being able to get it because of Hurricane Ian which my dog needs due to arthritis, congestive heart failure, and atypical Cushings disease. Since the med is a prescription, I have to wait for a week prior to the end of the prescription to get the written script from my vet. So, when they were back, I picked up the script and paid almost $60, on 10/3 to overnight to Chewy. They received it the next morning and called me to confirm they received it and would be shipping it out immediately. I should have gotten it this Saturday 10/8. During the call on Tuesday morning 10/4, I specifically asked if they could overnight it and I would pay for it. They, of course told me no and the only option was ground but assured me it would be here by 10/8. On 10/8, I received an Email that it would not be here until 10/10 but when I called FedEx, they said it would not be here until 10/13. I called Chewy to see what they can do to help as I was a direct hit with the hurricane and my dog needed his meds or it could kill him. It is stuck in Ellenwood GA where the hurricane hit after leaving Florida. Neither FedEx nor Chewy put a plan in place for this natural disaster. They just shipped to a place that is experiencing flooding and when I pleaded with them to help me, they would not do anything. I have been a patron of Chewy for over 6 years and purchase over $1000 in food for my animals, meds, toys, etc. They took my money when things were good but when a natural disaster hit, they failed miserably. If you have an animal that has health issues that you have to have medication for, I highly suggest you go elsewhere rather than risk your pet's life. Chewy has done a horrible injustice to the people of Florida during this natural disaster and would not even think outside of the box to help me or other pet parents in Florida, knowing we would have paid any amount of money to get our babies' meds. They took the easier way and decided to not help us get our pets' medicine. It is shameful and I have canceled all autoships as well as canceled my account. I WILL NEVER USE CHEWY AGAIN!

I placed an order and then canceled it couple of hours later and was told that my order has been sent to shipping even though it was on a weekend and at 7 PM. I was told that they would send a request to them and have them cancel the order THEN they would go on with the refund. needless to say 3 days later I received an email stating that my order has been shipped... now I have to wait for it to get here. contact chewy and ask them for the label. return it and wait for MY money to hit my account for up to14 business days. This is one of the worse experiences AND customer service I have ever had the misfortune of dealing with. I would never buy from chewy again and I will do my best to warn people who do want to choose chew for their services. as far as I am concerned the whole company can put a sock in it!

I was on autoship until the week of 10/3 , I called there 4 days straight and got different answers as to why my food wasn't being shipped, of course they had a hold on my account it for $124. My vet uploaded what was needed twice and also called and spoke with lady named Ciara which told my vet it would be taken care of. It was not, so finally on 10/7 I canceled my autos hip. At this point my dog only had a couple days worth of food left. Thanks to a local store they were able to help me get a bag, which was small, I usually order the huge bag but was greatful for any at that point since i had a hard time finding my dogs food last minute. I'm very disappointed and will not be ordering from there, I don't want to worry about this ever happening again. I hope nobody else has to feel this frantic worrying if their dog will have its food. Very disappointed customer

Don't order pet meds from them. Always an excuse for not shipping recurring orders

Chewy has gone downhill since Pet smart bought them out. Terrible customer service now. They hire anyone with a pulse. So disappointed. Chewy was the best! Now horrible customer service.

On October 3rd 2022, money was removed from my bank account for my autoship order. A couple days later I received an email from them stating my order had not yet shipped but not to worry they were working on it. I called and spoke to Sybil who told me they were waiting on my vet to send prescription. I hung up and called my vet who assured me they fax the same thing sometimes 4 or 5 times a day. When I called Chewy back I was informed that they had not received it and also the 2nd item on my shipment was on backorder. Please tell me why they would take my money for a product they don't even have? Now I am left scrambling to come up with extra money to get my dogs food and treats until Chewy decides to refund my money. Seems to me that until the items ship they should not be removing money from people's accounts