Chewy.comReviews of chewy.com

I started ordering from Chewy years ago. I do not drive and live alone. 17 years ago I took in a cat who appeared at my back door. When Chewy came along, not only did it make my life easier but I got next day delivery usually, if anything was damaged it was replaced immediately, and I saved money on autoship, free shipping, and prescriptions. All the years of AMAZING service has truly been a blessing. 2 weeks ago I lost my beloved sweet "tuxedo" cat, Calie. She had been sick for 6 months. I contacted Chewy to cancel my account and clear out autoships, payment methods, etc. They emailed me back and gave their condolences and said they'd take care of the account. All great service...Today I had a knock at my door and it was a bouquet of GORGEOUS flowers including a sweet note from them! Wow, just wow! I am still in shock that they took the time, thought, and money to send me flowers. THIS is a great company. I hope the CEO sees this!

I order from Chewy at least twice a month. This place consistently has the fastest, most accurate shipping I have ever experienced. I can order on a Sunday night and have my stuff Tuesday morning. They should teach Amazon a thing or two. Also, my dog goes crazy when I tell her a "Chewy box" is coming. We love our Chewy!

I made an order and believed I selected the correct address where I have several on my account. When I called customer service to correct my mistake the woman was helpful and changed the address. And I deleted all of the other addresses from my account. For whatever reason, it didn't actually save on the agents side. I called back because I got a delivery update which had the incorrect address, still. The woman, Patricia, put through an entire new order for me with the correct address. Order confirmation email came through with the wrong address again. I didn't notice until hours later when I remembered to check. I called back. He fixed it, refreshed the page, and made sure I got the confirmation email with the correct address before completing our call. Every associate I spoke with was kind and knowledgeable. The fact that they even have the capability and agents available to resolve an issue like this is far above most places I run into this problem with. Honestly, I do this way more than it should. They even referenced my pets during our call. Could not have asked for better experiences.

I have been using Chewy.com since they started in 2011 when we adopted our rescue Ranger. Any time I have ever called I have been treated like family. Their product line is amazing, they constantly have deals, and auto ship is flexible and on time. On your pet’s bday they receive a bday card. Our Ranger sadly just went over the rainbow bridge the other day. I had called them about my order yesterday and just now I received a beautiful flower arrangement from Chewy. This is the kind of company you want to do business with. Thank you Chewy

This company is nothing but stellar! They have handled my questions, returns, rush shipments because I forgot and anything else I needed. We just lost our kitty Gracie and not only did they not ask for a shipment back, they credited, let us donate it and sent us a flower arrangment in Gracies honor. Thank you Chewy, we will certainly be back when we get another pet. Diane & John Smeltzly you

I LOVE Chewy and have been with them for years…we will not buy from anywhere else!! They have always resolved any issues I had mostly not their fault. The sweetest gesture was the sympathy card and flowers they sent when our dog passed away…it meant so much to us!

My father has been using Chewy for quite some time. His best friend passed at 17 years and he called Chewy to let them know he no longer needed the regular shipment of food. The lady was very sympathetic and a few days later a bouquet of flowers showed up at his door. It brought my dad to tears he was so touched and he couldn't believe how kind they were at Chewy. Thank you Chewy for such a kind gesture. Truly remarkable customer care.

I am very pleased with the customer service, the products and quick delivery . When I place my order I have it in 2-3 days.