Chewy.comReviews of chewy.com

Worst customer service I have been a Chewy's customer for many years using auto ship. For the last few months several items of my order have been out of stock. I have also had problems with my orders been delivered to wrong address and today the Chewy box blocked my front door, this has happened multiple times in the past, so I couldn't open it to get out. I am disabled so I'm trapped in the house if I can't get out the front door. This is unacceptable and a safety issue. I contacted Chewy and they said that they would put in a complaint with the carrier (Fedex). I told them that it wasn't good enough and they needed to get someone to come back and move the box. The agent told me that I needed to call Fedex myself as it was their problem. I disagreed on this point as I chose to shop with Chewy and paid them but I did not chose Fedex and I did not pay them. They are responsible for the shipping as well as providing the goods.

Signed up for auto ship after years of ordering on my own. First order arrived as expected. The second order was charged to our account, but didn’t arrive and there was no order update as to when to expect it. My dog had one day of food left so I contacted them. I was informed that the product was back ordered. I had not been informed even though they charged me. I have used Chewy because you save a few bucks and it comes to your door. After years of dealing with them I have decided not to purchase dog food from them.

Miserable order handling. I re-ordered prescription food for my pet which chewy already had the vet authorization from a previous order, yet a full week later the order was still shown as awaiting authorization. This is not a luxury item and is essential to my pets health and I am beyond disappointed at how poorly the order was 'handled'. Zero communications from Chewy, with the only action taken being charging my credit card for merchandise never delivered.

The Chewy Pharmacy is unreliable. If your pet needs an important prescription filled, go elsewhere! They have failed us 2 out of 4 months on one prescription despite many phone calls. The employees are unempowered and basically inept. Several lied to me about sending faxes to my vet. Sad and stressful experience all around.

Told by vet our Yorkie is in early stage of kidney failure. We're devastated. I'm deployed and family is dealing with a lot. Ordered special diet dog food for kidneys on 14 of OCT 2022...STILL HAVEN'T RECEIVED ORDER. Called twice now. Calling again today. My husband back home is buying it through our vet because our dog's diet and health can't wait for Chewy to get its act together. They keep saying it's a glitch on their end. We don't trust this company. Our dog's health is too important.

After tons of google ads, I decided to try the service. I ordered cat food. After several emails telling me order is delayed, after 10 days they canceled order without explanation.Bye byy chewy.

BEWARE!!!!! I have been a loyal customer for some time. I order 12 of the large marathon's for the Kong toy. My price each month has been around $61.00. This month it INCREASED BY $36.00 in one month. When I called they blamed it on Kong. So I called Kong and found out for one year they have only raised it $00.22 cents. So I called chewy and told them the facts I also told them I found them at Petflow.com for a similar price I was paying before there increase. They checked the website to confirm I was telling the truth and sent me to a supervisor. The supervisor told me chewy has had inflation and this was the current market price. Which I thought was funny because isn't chewy supposed to be cheaper then your average chain store? I cancelled my auto ship and he also told me they don't do price matches. He said check back next month and see if the prices have went down. I don't know what you guys think but $36.00 inflation cost over one month you tell me what you think.

Was a happy Chewy customer for years, then I used the pharmacy for flee & tick & heartworm. I have 1dog & a prescription for 1 year. I accidentally started auto ship, like my main order. Chewy sent an order in August for 6 months, Sept for 6 months,& October for 6 months. $190.00 per order. I called to return & was told it was my fault because of auto ship…aren’t they supposed to be reading the prescription……no compromise, no responsibility for sending too much prescription…done with Chewy after pharmacy order!