Chewy.comReviews of chewy.com

Purchased my dog's medicine from Chewy and they are horrible at returning your money if the dog passes away. Stay away from purchasing from them.

My dog became violently ill from a product from chewy that my vet confirmed was contaminated with bacteria that can be fatal and cause hemorrhagic diarrhea. Chewy did not repost my review of the item and they did NOTHING in response. They continue to sell this item. DO NOT buy from chewy

I ordered a medication, liquid form, that was ordered from the vet, prior to me finding out that the medication caused nausea and vomiting. The box arrived and is unopened, taped shut with unopened bottle inside, and they will not accept the return. Not nice.

Tried to send a simple gift card to my good friend after having to go through a registration process and payment process I was led to believe he would have the e-gift card with in 1 hour well that didn’t happen so next day I had to call customer service to find out they were waiting on me to call in to verify the order …. If I wanted to call in and go through that hastle I would have never done business with chewy and after having to deal with all that and now a refund I never will. Just go to your local pet store and see what your buying this chewy.com is a joke ! Not a easy peezy place to deal with

I went to Chewy after hearing some heartwarming stories but after being a customer I found that they just want to inconvenience you the entire time. After placing my 1st order I was smacked with an email saying I needed to call in to verify account info. No other company does this and if I wanted to waste time on the phone I would be calling to place orders. So after some back and forth on an email string I said whatever and called in thinking this would be a one time deal. It was super fun waiting on hold and wasting my time. So I call in and get explained that they do this for "security" reasons. If you have any knowledge on security or even just common sense you soon realize this is wasted breath. They literally ask you questions that anyone who would have hacked your account would easily access: name, address, last 4 digits on CC and what your pets names are lol. Like what a joke that they pass this off as security. If they cared that much they would have MFA setup etc. Fast forward 3 months and they put my autoship order on hold until I called in to verify my info again. That was the final straw. I am never ordering from Chewy again. I discussed this with support and they escalated my case to a supervisor who took a week to email me back just to give me a copy and paste response that they do it for "security". I was never once told the actual reasoning why I was even flagged, they're customer service reps are pretty worthless and all just send a blanket, generic response. I talk to others with chewy who haven't had to call ever so it makes me think it's something they are doing on new accounts. So if you want a headache just to get an order feel free to try chewy but I will never purchase from a company who is completely inept at understanding account security like this. I literally work in IT and can professionally tell you this order hostage isn't helping anyone.

OMG Chewy "USE" to be a great company. I have bought prescription food and supplement pills for his kidneys. Placing the order goes fast but what is even faster is Chewy will take your money from your bank account IMMEDIATLEY once you place your order. But then go back to your account and find out the product is out of stock and so are you with the money they just took. They have your money and you have no idea when your product will be shipped. I asked the manager if she was aware of the bad reviews and she said we read our reviews daily. Chewy is NOT RELIABLE if you need to order for your pets.

Ordered dog food online. Got email saying I need to call to verify credit info. Ummm why- emailed about this and was told I was all set. 5 days later get email that shipping taking longer than normal but order should be shipped soon. Just got email few days later that they canceled my order. Will not use them again!

Ordered Interceptor on 19th October. Received email stating they needed to verify information. I called and spent 20 minutes on phone verifying information. Was informed it would ship and arrive next day which seemed odd. Saturday called again and was informed order was on hold as I needed to verify the order. This happened three times over the course of a week. I finally call to get a supervisor. After wasting another 30 minutes of my time I am informed the hold will be removed (just as I had been informed the prior three times. I then receive an email stating I need to pick up prescriptions and mail them to Chewy....all a week after ordering online. So much for validating with the vet. Stay away... USELESS CUSTOMER SERVICE. INCOMPETENT. BANKRUPTCY IS IN CHEWYS FUTURE I"M SURE