Chewy.comReviews of chewy.com

To the Chewy Team, For years, I proudly recommended Chewy to family and friends because of your exceptional customer service. In a world where good customer service is becoming rare, Chewy stood out. I genuinely believed I was supporting a company that cared—not just about its customers, but about animals. That belief ended when I learned you continue to sell products from Marshall Pet Products, a subsidiary of Marshall BioResources. By choosing to carry these products, Chewy is choosing to profit from a company whose parent business breeds and supplies animals for laboratory experimentation. As someone who believes animals are living, breathing, feeling beings—not disposable commodities—I cannot ignore that connection. Every purchase sends a message about the values a company is willing to support. I refuse to spend my money with a company that turns a profit from a business tied to the suffering of beagles, ferrets, cats, and countless other innocent animals. Customer service, no matter how extraordinary, cannot outweigh a lack of ethical responsibility. Chewy has built its reputation on loving pets. Yet you continue to partner with a company whose parent business exists because animals are bred to be used in laboratories. Those two values are impossible to reconcile. As a customer who spent thousands of dollars with Chewy over the years, I am deeply disappointed. You have lost my business, and I will encourage other animal lovers to reconsider theirs as well until Chewy ends its relationship with Marshall Pet Products. Animals cannot speak for themselves. Consumers can. This is my voice, and it is the last one you will hear from me as a customer.

American Journey Dog Food Cans are damaged in production and sold to customers as new products. I have complained to customer service, and in writing, with proof of the damage, and the only result is that I cannot leave a review on the site. I will not buy their products again.

Chewy is using third party delivery services which continuously fail to deliver the orders. Chewy does not appear to care about orders being delivered on time, and simply said that the order would be delivered at another time. The service level that I have experienced shows a lack of care or basic understanding of the problem. Does Chewy not know that there are competitors that do not use third party delivery services? I am not sure why Chewy refuses to provide an acceptable level of resolution to an issue that they have caused.

Unfortunately, this is my first and last order. Simply looking to get vitamins delivered for my dog, but apparently chewy only sometimes uses the FedEx. In this particular case, and for reasons that I cannot understand, they have decided to use a company by the name of OnTrac, and that company doesn’t even have its own vehicles. My package has been out for delivery for almost 6 hours and nobody can say for sure when - or IF - it will actually arrive. I tried calling chewy and they told me to get a hold of OnTrac, who basically told me that the package may or may not be delivered today depends upon whether or not the delivery kid has mechanical issues with his vehicle. Since I don’t even know if my package will arrive I will have to post again if and when it does. But without a doubt, I will never order from chewy again not unless they guarantee they use FedEx .

One item from my order was missing, but Chewy refused to do anything to resolve the issue. I've had to talk to three different customer support agents, and they all insisted the order was fully delivered, even though the box arrived in very poor condition and was clearly missing an item. This was a very frustrating experience, and the customer support was extremely disappointing.

Called chewy to find out why my autoship was canceled. Had to verify me and sent two emails I responded to both.. one verified me successfully the other didn’t. I was told I could not order the needed dog food. Was then asked over seven questions and was told their team would get back to me but never did. I asked why, they said they couldn’t tell me. A fee days later I used chat.. when I explained the situation they wanted to ask me the same questions again, I asked why the team did not get back to me.. then they ghosted me even though they knew I was an unhappy and unsatisfied customer. I was never contacted. I removed my credit card and all of my Auto shipments and will never use this company again because of the extremely poor customer service. This used to be a good company, but no longer is. By the way ….I found my dog food cheaper at Tractor supply, and my pet prescriptions cheaper at Costco with huge savings. Finished with Chewy. Will never do business with them again.

Evrything was good with chewey until it wasn't. Ordered cat food. Never delivered. I checked on it and they told me they attempted to delivery but no one was home. For years my chewey packages have been left on my porch and I was home all day so I know they did not attempt to deliver. When I called them on it they said they would have to cancel order, re- order and ship it would take another 3 days. So 6 days without cat food. How is it not easier or more convenient to run to the store and just get the food ? Chewey was good at one time but after this experience I will just go get it myself. Quicker and more reliable.

Chewy went from 5 stars to 1 all because ive promoted chewy for being honorable and after being with chewy for 5 years. They have made me a liar. I brought a dog bed, my dog did not like and because I used rewards to pay for greenies added to the purchase to cover the greenies which took only a dollar off the cost of the bed. They refused to give me my full refund minus a dollar for the bed. Their resolution was to give me a discount on my next purchase. Not cool. They are now no different then every other company to me. Your rep wouldn't give me my difference but will discount my next purchase. What!.. had not customer service chosen to discount me my difference instead of giving back, my rating would of never dropped. I preferred my money in full returned.