Cheryl's Cookies and BrowniesReviews of cheryls.com

This company is terrible! I would never order from them again. I called on a Thursday at 2:30 and they told me to have my birthday tin delivered on the following Tuesday I would have to pay for extra shipping since their order processing was cut off until Monday. I have never heard of such a thing. From comments made, even though I paid extra to have it delivered on time, it may not be!!! The supervisor I spoke to was not customer oriented and was not helpful in resolving my issue. Very poor customer service!

Paid extra for shipping for a package of cookies to arrive at my friend's house for a special occasion and it never showed up. Do not order from here if you need something to arrive on time. And don't bother spending extra for shipping because it won't show up when you need it to.

The site didn't take my coupon code so I tried to modify the order right away, and it wouldn't let me modify the order even though it doesn't ship for several days. Customer service basically said sorry for your luck. This was my first order, and will definitely be my last.

I ordered two of the Mother's Day Cookie Sampler boxes and when I received them (earlier than expected, which was nice), both boxes were wrong and missing cookie flavors. I emailed the customer service representatives, but what they offered would not replace what was missing. I called the next day and spoke with a customer service representative and I was informed that the Mother's Day sampler was no longer available. Instead, she offered to place a cookie sampler order that would be comparable to what was missing in my original order. She provided me with a shipment order number and an expected delivery date of 5/8/19. The order did not arrive as stated, so I logged on to check the status and there was nothing listed on when it was shipped or when it would be delivered. I called and spent an hour speaking with a customer service representative and also a customer service supervisor. In summary, the reshipment order that would have corrected the wrong Mother's Day order, could not be processed until May 13th, AFTER Mother's Day. I was initially told it could be delivered on the 17th, but after further conversation with the supervisor, I was told the 24th. I was informed it would take 7-10 days, then 5-10 days. I ended up cancelling the reshipment because I could not get a clear answer on when the order could possibly be ready. The only explanation I was given as to why I was told the wrong thing initially is that the customer representative provided me wrong information and that they would review the call and ensure she is coached better on providing information. While all that may be good for future orders for individuals, my order and what I wanted to give to my mother for Mother's Day, could not be corrected. They could not expedite the reshipment order because it was a sampler and they do not ship those expedited; it may come FedEx to USPS, or it may come UPS. Again, no clear answer. I'm really disappointed in this because I was looking forward to giving my mother a gift she would enjoy. This is really bad customer service.

My order was placed 4/25/19. It was for 3 separate products, over 600 cookies and brownies, Order totaling $616.26. They double billed my credit card for both shipping and product. I paid a expedited shipping fee for QUARANTEED delivery 4/27/19, ($120+) Two parts of the order were delivered. The email they sent said it was delivered, FedEx however said delivery was pending. When they were contacted both by email and phone I wasted three hours of life, which is irretrievable, no resolution, process remains unresolved. Facts: They do not care. They are guilty of fraud on several levels. I have contacted the Ohio AG, and will retain private counsel if necessary. They clearly have history and pattern of misrepresentation and fraud and it must be addressed. No rep from Cheryl’s has contacted me or has addressed this concern.

Wish I could give a review of no stars. I got an email from Cheryl’s Cookies saying GUARENTEED FREE Delivery by EASTER so I thought I would order them for my daughter and family in San Diego. Said delivery would be on Friday April 19th. Perfect! Entered all info including credit card info and now it says delivery is Monday April 22nd....what??? So I call and guess what? Although it says free delivery by Easter, they lied, although they take off shpg fee, you still have to pay the expedited fee! What???? SCAM SCAM SCAM!! Horrible company! Please don’t buy from this overpriced scamming company!!!!

UGH - what was I thinking ordering from this company again? Need an order for a client tomorrow and once again, NOT HERE. Can't believe they completely disregard the delivery date promised. The shipper tells me they have until tomorrow to deliver my package which I told Cheryl's HAD TO BE HERE TODAY. This is a perishable product - can't order too far in advance. DO NOT ORDER FROM THIS COMPANY - you will be dissappointed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I placed Valentines orders totalling almost $500. Several recipients stated they never received their cookies. I did not receive order, shipping or delivery confirmation on those orders but the company claimed they had been delivered. There was nothing else I could do but suffer the loss and regret I did business with a very unreliable comoany.