Cheryl's Cookies and BrowniesReviews of cheryls.com

Subject: Re: Cheryl's Inquiry Do not buy from this company, so you do not have to deal with the problems I had to deal with my orders. I had to call customer service 3 times and 3 times I would get a different answers. On the same day I placed 2 orders with Cheryl's cookies and both orders were bad. My 1st order which I was told by customer service, I was going to receive on Oct 1 Thursday and still waiting for the package Oct 4, but when I called customer service he said now the cookies are in production and the shipping date is Oct 14th . One customer service told me he called UPS and I was going to receive them at the end of the day. My 2nd order was delivered on Oct 1st but the cookies were broken and I sent this order to friends. I had asked to have my 1st order cancelled and the customer service told me because it was in production and going to be delivered on Oct 14 he didn't have time to cancel my order . So I asked him to replace the items with something else at the same price and he said he couldn't do that either, I would have to wait till Oct 14th, I emailed the company to let them know I was unhappy and just got a general email they never asked how they could help.

Worst customer service I have ever experienced. They could not get the order right. Had to call 3 times ! At one point, was told the order was not valid, even though I was holding a copy of the e-mail in my hand from the very first time I tried to order. On the phone for 1 hour and 37 minutes!!! WARNING !!! Don't order from Cheryl's cookies !!!

If I could give a -1 I would. We Ordered cookies on September 8th. They was to be delivered between September 16th and the 21st. We have made several calls only to get a run around. We will not be buying any more cookies from this place as gifts! They should be ashamed of themselves. Some people can’t afford to resend a second gift because of Cheryl’s poor service.

I have ordered Cheryl's Cookies for friends and family for years. I have sent my daughters cookies while they are away at college for birthdays, holidays & study packages. We love the frosted sugar cookies. However, I will not be dealing with them again. I tried to send my daughter cookies for her birthday and I could not complete the order online despite trying several times. So, I tried the online chat. The person who chatted with me "looked into it" and couldn't tell why it wouldn't go through. He suggested that I use Chrome, as it is their preferred browser. I told him I was using Chrome and he apologized and suggested I call in the order. So, no help at all. Next, I called to place the order. You think this would be easy because I had all of the item numbers ready. But no, I was on the phone for over an hour with a person who would put me on hold for 5 - 6 minutes to check on that item, check that address, check that credit card number, & finally check that coupon code. There were always problems with all of them, including the coupon code from their website! When I was finally finished I was pretty unhappy. Fast forward a week when my daughter says no cookies showed up. I check my email & credit card statement and it appears they never put the order through. I am done with them, I wish I had seen all of these reviews first.

214191943 My employer sent all employees cookies during the first month of COVID as appreciation. I kept the information to order The first issue with Cheryl’s site is I could not get sugar free cookies . I tried for a week to order and even did an online chat. That representative could not get it to work, either, and told me to call in my order. I tried and was disconnected 3 times!! The second issue, I was ordering sugar free and butter creams, so my fellow coworkers would have a choice. Plus those with diabetes would have cookies. The website would NOT let me have one order of both kinds of cookies!! I had to pay double shipping, but I ordered them with delivery before September 4th. My account, finally showed them shipping and would receive August 31st. The third issue—DID NIT RECEIVE ON AUGUST 31st NOR SEPTEMBER 1st!! I called customer service on September 2nd at 7:00 AM. I was disconnected 4 Times!! I talked with 5 reps and asked for a supervisor! I was told a supervisor would call me that day and I requested a refund of shipping, since my cookies were not delivered in time shown. I was told by three reps that my cookies would be delivered on that day—September 2nd. At 5:00, on my way home, as I have not received my order and no supervisor has called me. I was disconnected 2 times, I was told a supervisor would call me in 30 minutes. No call. Called them again!! It took until 6:30 to get a supervisor—Nikki. I am beyond upset, as I am not getting my cookies until Friday! I WAS LIED TO BY THREE REPS!! I guess it t was a way to get me off the phone!! I was being refunded the shipping. I was upset! I would not have my cookies to take to work on Friday for our celebration of Labor Day, and they had shipped from Ohio the prior Thursday, so they will be on trucks for OVER A WEEK!! I asked for a manager at a higher level and Nikki connected me with Carlos. It is now after 7:30 PM. Of course they all apologize, but this does not get me my cookies. He asked what he could do and I told him I wanted him to call me on Friday at 5:00 pm my time to see if I had my cookies and what shape they were in. He promised he would My cookies were delivered on Friday, I raced home to check them out. The buttercream were good and no broken cookies. I waited for Carlos to call and at 5:30 PM I called customer service. I was told he would call me back in 30 minutes. At 6:15 I called back. I was put on hold and then disconnected. I finally was put in hold at 6:45 for Carlos. At 7:00 pm I was told that Carlos went off line!!! He was no longer at work!! I was shocked!! Even the management DOES NOT PRACTICE GOOD CUSTOMER SERVICE!! What a horrible company!!!I think this is a 1-800 company motto!! I do not use 1-800-Flowets for the same reason! Customer Service is lacking. They get two starS —.the cookies tasted good, BUT Will never shop here EVER AGAIN!!!

Terrible, it had no taste and I couldn't even give them away at work! They took one bite, didn't say anything and left them

Ordered cookies for Mom’s birthday, paid the extra for guaranteed delivery by a certain date. Cookies were not delivered by said date. Called customer service... No reason given, just told they’d be delivered 4 days past the guaranteed date I paid extra for. The icing on the cake was that they wanted to call my Mom. Seriously?!?! Told them to absolutely not call her, I would break the bad news to her. I was told I would receive a refund but we will see if that happens. I should have checked out recent reviews before I ordered!!!

I wish I could give 0 stars. I ordered a Get Well basket on August 13th, I was informed it will not be there until possibly the 25th, but could not promise. Never Again. My niece will be back to work before it arrives. I wish I had seen the reviews before I ordered! Very angry.