ChefpreserveReviews of chefpreserve.com

They actually listened to me and followed through to make sure I received my product

I ordered the vacuum sealer several months ago and loved it so much i ordered two more to give as gifts. It works quickly and perfectly and the size is a huge bonus because it fits easily into a drawer for handy use, not like the older large, cumbersome ones that never get used because they’re in a cupboard somewhere and it’s too much trouble to get them out! The bags are reusable, which is another bonus! I’ve also ordered several of the glass containers which I really love for leftover stews, etc. I had a small issue with one of the lids on a glass container not sealing and when I contacted the company, they were prompt with their reply and took care of the problem. I cannot say enough good things about how they responded both in how quickly they got back to me and in how they resolved the problem. This a an A+ company which stands behind their product!

Although it took a bit to arrive, when I notified them of the issue they were on top of it immediately. The were incredibly communicative. When using the sealer it worked like a charm. So cool. Now to break old habits like getting rid of the other stuff like plastic wrap and old zip lock bags. Don't need them any longer. This thing is very cool

I have been EXTREMELY IMPRESSED with this company. I was given a chef preserve as a gift and it quit working shortly after. I contacted the company by email and got an immediate response. They did not hesitate, after asking questions regarding the issue, to replace the unit. It was probably one of the best responses I’ve ever had with a company and because of that I will not hesitate to purchase from them again. The new one is working fantastic and I use it frequently—at least a couple times a week.

I wanted to share my recent experience with Chef Preserve in hopes of getting some assistance and also making other customers aware. I have been trying to return a vacuum sealer, but the return process on your website does not function properly. The “return portal” repeatedly sends me in a continuous loop, and on the one occasion I was able to proceed, the verification system would not recognize me as human despite multiple attempts. Additionally, the “contact us” option leads to the same issue, leaving me with no way to complete a return or reach support. At this point, I am simply asking for a working method to process my return. I would appreciate a response from Chef Preserve with clear instructions on how to proceed. I hope this can be resolved quickly, and I encourage the company to review and fix these issues so other customers do not face the same frustration. Gerald

I contacted Chef Perserve about my faulty sealer expecting to purchase a new one. I had the pleasure of working with Kaitlyn, within 24 hours l had a replacement being shipped to me at no charge. I couldn't be happier with customer service and the quick ,easy matter of my problem resolved.

Initially I experienced frustration with sealing the bags, especially trying to reuse them, but didn’t know there was a clip that could be helpful. As a long time user of a Food Saver, I know this process keeps food fresh much longer, especially in the freezer. But the size & bulk of a Food Saver is not ideal so this is a huge improvement in that sense. I’ve had a couple reasons to contact customer service & their response was excellent

The team at chef preserve were very helpful to me. I had a problem with an order and they fixed it in less than a day. Chrstine was very nice and knowledgeable. I would recommend chef preserve to everyone who likes sealing meat and vegetables! 10 stars Deb DenBesten