Gloria
Outstanding Customer Service
I inadvertently damaged the product and was unable to get a charge. (my fault) I contacted customer support. They responded within 12 hours. They gave me some guidance on how to possibly fix the problem but to no avail. They were quick to follow up. This was one of the best customer service experiences I've had in a long time. They were professional and knowledgable. They are sending me a new unit which exceeded my expectatin. I absolutely love the product and now I love the company!!
Response from ChefpreserveJun 2, 2026
Wow, thank you so much for your kind words! It means a lot to our customer service team to hear feedback like this. We're so glad we were able to help and exceed your expectations. We're always happy to assist, and we're grateful for your support 😊


