Hershell F.
"Perseverance of the customer rep"
The customer service rep did a remarkable job and endured the whole process with my flight booking and the reservations of the hotel. She also contacted the hotel on a 3-way call, to answer questions specifically that she couldn't answer. There would be NO GRAY AREA when I checked in. I received a great discount for booking both flight and hotel with cheap tickets. I am also a active member with cheap tickets. She was patient and cordial, friendly and I appreciate her good attitude. We need more people like her to help the customer, to aid in saving $$$. Thank you!



