CheapticketsReviews of cheaptickets.com

Thieves and scammers

If I could give Cheaptickets a 0 star rating, that would still be too nice! We booked our Costa Rica trip through them back on Nov 7 for a vacation to visit our son from Nov 21-28. We get to the airport, check our baggage with the Delta agent, and she says, "enjoy your trip to Puerto Rico!" This was our first alert to the problem! The delta agent tries to work some things out but ultimately we have to call Cheaptickets because that's who we originally used to book this trip. After hours on hold and missing our original flight, a Cheapticket agent finally answers and says that Delta made the mistake and that they show they booked us a flight to SJO airport in Costa Rica! They insist it is a problem with Delta and we need to call them to correct it. After we're on hold for another hour with Delta, they inform us that our confirmation notice from Cheaptickets was wrong all along! The confirmation info said we were going to the SJU airport in Puerto Rico! We had never noticed Cheaptickets' mistake! The Delta agent tried to get us another flight to see our son in CR but ultimately it was going to cost so much more money and it just wasn't going to be feasible. But Delta could not give us a refund on our missed trip because we booked through Cheaptickets. So, we had to call Cheaptickets back. After another hour on hold, their agent tells us that they could not refund our trip because we 1) didn't flag their mistake back on Nov 7 AND 2) we were "no shows" for our flight that day!!!! I couldn't believe what I was hearing! They screwed up and WE didn't catch it so now we weren't getting a refund! They were absolutely no help whatsoever! So now we weren't going on our trip to see our son for Thanksgiving and we also couldn't go back to our home because we had allowed some extended family members who were in OK from FL to stay in our home while we were gone! Not to mention the money we were now going to throw away on a hotel in OK and not get a refund for our hotel in Costa Rica! Cheaptickets made a mistake and now we are suffering from this! I will NEVER EVER EVER use their services again and I will NEVER EVER EVER recommend them to anyone I know or meet. I will be filling out reviews on them with the better business bureau and anywhere else I can find to let others know about their ineptness and terrible customer service! Shame on you Cheaptickets!

CheapTickets has horrible customer service and has neglected to refund an $840 flight ticket of mine, and it has been 5+ months since the flight was cancelled. Twice after I've waited the 6-8 weeks or more and sat on the phone or chat for hours with customer service, I have been told the refund was not processed correctly. I am now being told to wait an additional 2-3 months. Here's what has happened. I purchased a ticket pre-COVID, in January, for a study abroad trip that was supposed to take place in May. The trip was of course cancelled, so I requested a cancellation of my flight from CheapTickets as well as the airway the flight was through in March. The airway responded that the flight had already been cancelled. I never received an official notification of this flight cancellation from CheapTickets or the airline. At this time, CheapTickets wasn't even accepting phone calls for anyone without a reservation scheduled for the next 14 days, so I struggled to get ahold of anyone for help. CheapTickets never offered me a refund but instead a flight credit in March or April. I found out that they were legally obligated to refund my ticket because the flight was cancelled, so I requested the refund in May and was told I'd have to wait 6 weeks or more. I contacted them in July and was told to continue waiting because it could take 10 weeks or more. By August I had still not received payment, so I sat on the phone with customer service for hours and eventually was told the payment wasn't processed properly and would have to wait another 6 to 8 weeks. It is now November, and I contacted them again requesting an update, and after hours of online chat communication and being told to wait, I was told AGAIN that my payment was not processed properly and that I have to wait an additional 8-10 weeks. I requested multiple times to receive contact information of an individual for a quicker more efficient follow up and was ignored/denied over and over again. I also asked numerous times for more information as to why the refund didn't process correctly twice now and was ignored/denied for that too. Also the card I purchased the tickets with back in January is supposed to expire this month, and I brought up this as a concern for how they would refund me, and I was again ignored. I requested to be called by a supervisor and provided my phone number. The person I was speaking to told me I'd receive a call in the next 24 hours. Mind you its 6:30 PM here, and if I miss the call, I will have no way to call back and will be forced to sit on the phone for hours again. I expressed my concern for this and was told that since I asked for a supervisor, I'll have to wait. I'm astonished at the lack of quality in their customer service. There is no reason I should have to wait 5-8+ months for an $840 refund. Also I should note I purchased these tickets at the same time as a friend. We got the exact same tickets, same flights, etc. all through CheapTickets. He was refunded without issue back in April or May. I'm so frustrated and disappointed.

We request to re-schedule the flight through email. But no one response. The hotline can never be reached. Passenger information was not passed to the airline, we cannot even ask the airlines to help.

They're Scam. They refused to reschedule my flight and refused to refund me they money after One hour speaking to an Agent Edward. I asked for his supervisor his response we don't have supervisor But I'm the Manager he said

What a scam!!! They have been holding my money for 7 months since I booked my flight that was later cancelled due to Covid-19. Now they are saying it will take 8-10 weeks to issue a refund. I called customer service and they told me to call the airline. I called the airline and they won't issue the credit without having a request from cheaptickets. Such a disrespect for people's money. NEVER AGAIN!!!

I think this company is a scam! I booked a flight with one the the agents and 1) the agent inputted the wrong date of travel after we confirmed everything over the phone and 2) did not send me a confirmation email of the trip. I contacted customer suppport and they said the could not change it despite the fact I have YET to receive a confirmation email containing the itinerary. The cannot provide me the itinerary and will not change the flight despite the error by the agent.PLEASE do not use this company. You will be better off contacting the airlines directly to ensure you are getting professional service and will not be ripped off!

I bought a flight to Israel in February and the flight in June was cancelled due to COVID. I've sent several emails to receive my money back 336 CHF but i didn't get any response until today. It's been 4 months without response and so far the refund.