CheapCruises.comReviews of cheapcruises.com

Christine was so helpful and knowledgeable. Very personable made the entire experience wonderful. Can't wait to begin our cruise.

Very helpful, had a couple of cruise credit for husband n myself to plan a trip, RC couldn’t find one so travel agent, Kameron, went all out to fight for us n found the problem, RC reinstated the credit so now we are planning on sailing in February, can’t wait! Definitely use this company, with workers like her it will be smooth sailing!!!

TLDR: I got a good price on a cruise, but found that cheapcruises.com website offers and specials are misleading. Call if you care about which specials will apply. I went looking for a Caribbean cruise and cheapcruises.com had some very attractive pricing and black Friday offers. After attempting to determine which of the offers would apply to my potential booking, I went on to actually book my cruise online. The booking was within 60 days and so was non-refundable. The booking options on the "ordering pages" made it VERY difficult to determine which of the various offers on the previous page would or would not apply. In the end, l chose less expensive options and ended up getting NONE of the offers, as I had unknowingly chosen a no-perks fare. For context, I have cruised dozens of times and I have booked at cheapcruises.com at least three times, prior to this review. This was my least satisfactory experience, but I bear some of the responsibility for the outcome. I SHOULD have called a representative and gotten clarity on what offers were valid for the price point I was considering. Frankly, I got excited and jumped when I should have slowed down and called. I am not unhappy with the price I got, and I'm not unhappy with cheapcruises.com in general. What I AM unhappy with is the lack of clarity on which offers are going to apply to which fares as you move though the ordering process. The offers are more than a little misleading and once you start the actual ordering process, the offer fine print is not available to read.

The initial agent we spoke with was friendly, but he booked us the wrong room. By the time we caught his error and called back the next day, he was unreachable and another agent told us the price for the room we had wanted had gone up in price by a couple hundred dollars. They did absolutely nothing to fix it. Later we found a coupon code that our cruise line and most travel agents accept, but cheapcruises.com is refusing to honor it. Their 'benefits' are not as good as some of their competitors, such as not including gratuities, even though their prices are no better than we could have gotten through our cruise line directly. I will be telling everyone asking about booking cruises to absolutely avoid cheapcruises.com.

I talked with Tavaius and he was a great help! Kept his extension number and my sister in laws used him to book also. Thank you Tavaius!

Cheap Cruises has great deals and the best customer service. Their website is user friendly, and if you prefer to speak to a representative, they are knowledgeable concerning every portion of a cruise. I have booked all of my cruises with Cheap Cruises, and I highly recommend them.

Tara was great

Great Customer Service