Charlotte RusseReviews of charlotterusse.com

never got my package, but they charged me for about $60

I tried to buy 15-20 items online, it charged me and it went through. However, apparently they only had 5 of the items left when they went to make the order. So I ended up paying $20 for my order and $20 for shipping, PLUS they didn't even bother to message or call me to let me know this occur so I could cancel. Love the store but I will NEVER buy online again. I am so upset.

First time I shopped with them was in store. Very friendly girls working there, happy to help! So I decided to download the app and place an online order. BAD IDEA!!! The timing in receiving my order was fine, BUT...i didn't receive my full order!! I ordered 2 shirts and a pair of shoes. Only received 1 shirt and the shoes. I have emailed them 2 times, giving a week to reply back each time, with no reply back. When I try to bring up the phone number in the app, it gives me a error page. THESE PEOPLE ARE HORRIBLE WITH CUSTOMER SERVICE!!! I want everything that I have paid for!! Or refund me for the shirt I NEVER RECIEVED!!!

First off let me say I've never had a problem with Charlotte russe and ordering until now which totally ruined my experience. I placed a order on 7/24 on one of the same item shoes order went through recieved the "CR email confirmation" email saying they were prepping my order upon ordering I did see the notification that orders would take up to 4 days and that honestly was no problem until 4 days later and my order is still stuck in "released" so I call customer service the 4th day to find out what was going on which she was very courteous and told me that there was just a delay in the orders and I should recieve my tracking number the next day ended the phone call peacefully and waited next day rolls past and my order is still stating it's "released" so I track down the email customer service page email explaining what went on a little over 24 hours later I get email and apology stating that they are sorry and my order should be shipped soon disregarded that and just thought MAYBE it was still part of the delay and I would recieve my order somerime within the 2 days left in this week or sometime next week but ha! jokes on me later sometime the next morning in the early hours I recieve a email saying "the item(s) you have ordered have been cancelled due to being of stock" and just a bland sorry no inconvience coupon or anything and that I had not been charged when in fact i had for one I would like to know why it took over a week for them to tell me the item I order was out of stock?! If I was notified sooner I could've just reorder something else and had it here in time or just went along my way. I was lied to twice and being in the customer service industry personally that's the wrong way to go about keeping your customers you may have lost a good customer over something so minor Charlotte Russe! Seeing as now I'm skeptical on even ordering and would not receive the item I needed in time for my outing unless I pay a whopping "24.99" for expedited shopping which is a total rip off..

It's my first time making an order from this company, and let me tell ya'll, I am NEVER EVER doing it again! I had to wait a WEEK for them to just ship out my order, for some reason, they have to drag down their customers in regard to their problems in their own warehouse. One of the things I ordered was 'suddenly' out of stock, and my credit card says it's still being charged for the original amount of my order. It's been a week since my order has shipped, and I still have nothing. My package was scheduled to be delivered today, (7/29/17) it's right at my local post office already, for crying out loud!!! But Charlotte scam russe made sure to transfer my order to 'fedex home delivery service' (which is even a bigger scam since they only operate Tu-Sat! What kind of company does that?!) which means, even if my package is only a few minutes away from me right now, and I could clearly get it today, they decided to hold it for 3 more days, JUST FOR THE FUN OF IT. I realize that Tuesday (8/02/17) marks the 10th day since my order has shipped. The site's FAQ says shipping takes 5-10 business days. I'm here to say that it does NOT take 5-10 business days, it takes flat out 10. And no matter when you order or what time, this crap of a company will make sure to drag this on till the 10th day. Their clothes aren't even of great quality! NEVER NEVER NEVER EVER BUYING FROM THIS SCAM OF A COMPANY AGAIN!

I placed an order on the Charlotte Russe website on 7/14/17 for a dress and shoes for my brother's wedding. The next day, the place that the package was to be delievered to (my place of employment) recieved a call from a gentleman stated that he was from Charlotte Russe and needed to confirm that I worked there before shipping my package. My boss, coworkers and myself found this very odd because packages are delievered there on a daily basis and no other company has ever called to confirm someone workes there before delievering the package. I contacted Charlotte Russe's customer service the same day the call was recieved through email and Facebook asking why someone from their company called the phone number associated with the address that I requested my package be delievered to to confirm that I work there before they are able to ship my package. I provided the company with my personal phone number, not the phone number of the location the package is being shipped to so I don't understand why the employee called that number. I also don't understand why they needed to confirm that I worked there before shipping my package. When I contacted customer service about this, the representative basically blew my claim off as if I am lying. I requested a cancellation 3 TIMES but they still sent part of my order. The dress, which was the item that I really needed, was cancelled after contacting customer service the first time because it was "out of stock". I sent the shoes back but I will be charged a $6.99 shipping fee even though I requested a cancellation 3 times because the order was even processed and shipped!

It is beyond me how this company is still in business. For one, their website is never updated...with almost every order I've made, I've gotten an "out of stock" email several days after submitting the order, even though out of stock items are never reflected on their website. Also their shipping department is the worst I've ever experienced, and I shop often with all different stores. If you happen to be lucky enough to order items actually in stock, about 80% of the time they mess up the order in shipping by either giving the wrong color, or giving you a completely different item that you never ordered in place of what you did order. Also shipping is very slow. Needless to say, I was not surprised at their horrendously low rating.

Their shipping is a problem. Their customer service is an even bigger problem. Against my better judgement I placed another order with this company. To come from Mississippi to Maryland it takes more than 5 business days. I have received packages from California quicker than Charlotte Russe. It took so long and I needed the item so bad that I had to drive to the post office (about 5 minutes away) to pick up my own package. I was so desperate before I knew that it would be at the post office near me, I called to the stores in the area. My plan was to purchase the item in store, then return the package when it came. I called the Springfield, VA location. They put me on hold for 5 minutes before I could tell them what the item was that I was looking for. When the young lady came back to the phone, she said "Charlotte Russe Springfield?" I said "Yes, you put me on hold. I'm looking for an item..." She hung up on me. This company is trash! I will never ever ever ever order from them again! I am going to contact corporate or someone. They need to hear about this.