Charlotte RusseReviews of charlotterusse.com

Worst customer service The way customer services handles themselves makes me completely disgusted by the company. Will not shop here again. Letting everyone I know to do the same.

I have never ordered from this company today I decided to do so ,just come up to my mind to look for reviews ! after reading all these reviews I am not ordering for sure !! watch your customers you have every chance to be successful but you choose to fail ...

I used to order from Charlotte Russe online all the time. I placed my last order on 10/22/17, then it was shipped on 10/24/17. My shipment was supposed to originally arrive on 10/27/17. After tracking it I noticed the package was sent from Mississippi to California???? Makes no sense. Now my order is supposedly coming by Friday 11/3/17. Giant difference. It has never took two weeks for a ground shipping order to arrive. I'm glad I wasn't using any of the order for events/weekend plans. I won't be quick to place orders in the future with them. Two weeks is entirely too long.

They suck. I am currently attempting an online order. I have been trying to order the same things for 2 days..each time its says "review your payment settings and try again." I know that my setting are right considering that i have tried 2 cards and have used both cards on other sites. Yesterday, I was on the phone for 20 minutes with costumer service only to get disconnected. Currently, I am trying to get online help and have been waiting 10 minutes for a response! I have also emailed and they basically said that it was my fault. This is absolutely ridiculous and I will be sure that none of my friends or family order from them. That being said, the dresses do look cute online and I hope to get the one I want for my semi-formal. I will update on how they fit and if they actually arrive.

I am currently disputing a transaction with Charlotte Russe. This company did not send me what I ordered. This is my first and last time ever buying from them again. I purchased my items during a great shoe and legging sale and did not receive satisfactory merchandise or customer service. I am missing shoes and they are tearing at the bottom. There's some type of tissue like material that is cheap and tacky to walk on. Each pair of shoes have them. You do not notice it until you walk in the shoes. Although some pairs did come that way. I wish I had known better. I will now go back to H & M to shop for merchandise. #Y"all_Can't_Have_My_Business

I ordered 4 items on 9-2-17 one being a pair of jeans. Received my order without the jeans, wrote to customer service asking where my jeans were, didn’t get a response... wrote a second e-mail to customer service, again no response back???? I then pulled up my order online and noticed they canceled the jeans I ordered without giving me a reason why “nothing”?? I then wrote a 3rd e-mail asking why no one is responding back and why I never received my jeans without any notification??? Still no response back. I have bought a lot from this company, not anymore. I guess I’ll take my business elsewhere.

I have no complain at all, I received everything I ordered online and everything was in excellent condition.I received my package after about 2 weeks which is good I have no problem with the waiting time. I will order from them again, I'm very happy with what I got :)

They do false advertising. I bought what they said is an anorak jacket. Its not. Its a button up the front shirt. Dont trust buying from them.