ANGELA G.
Very good bank to use they got some…
Very good bank to use they got some money back for me phone never use them they got the money back thank you Charlie for part of my life

Charlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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ANGELA G.
Very good bank to use they got some money back for me phone never use them they got the money back thank you Charlie for part of my life
Marva B.
This company spelled out their mission and used integrity. I have faith in the effort of the financial institution.
Response from CharlieNov 7, 2025
Hi Marva, thank you for your positive feedback! We’re glad to hear that our fraud protection services have provided you with peace of mind. Our team is dedicated to ensuring your financial security, and we’re constantly working to enhance our protective measures. If you have any questions or need support, we’re here for you.
Rhonda P.
I think there customer service department go out of there way to help any matters at hand..They are alway kind, appointed, and helpful..
Susan R M.
I’ve had to reach out to Charlie for help in the past on various topics! The helpdesk people were always courteous and helpful with their expediting process of fixing issues I’ve had. I’ve switched from my original banking to Charlie because I’m on SSI and it helps me tremendously that I receive my SSI check days earlier then I had with other banks! So yes I highly recommend Charlie Financial!
Susan B.
It’s good app but I can’t seem to find a place who will allow me to put cash in so it makes it a little inconvenient for me. ATM’s aren’t too bad When I was emailed some places they couldn’t take the card too reload but all in all good app
Response from CharlieNov 7, 2025
Hi Susan, Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out.
Shirley C.
Every time I go to get my money out at the beginning of the month I have to call in and they have to do something to help me to get the money out of the machine I am going to cancel you guys if it happens in November I will be done with your card
Response from CharlieNov 6, 2025
Hi Shirley, I’m really sorry you’ve had to call in every month just to get cash. That’s frustrating and not the experience we want for our customers. Thank you for letting us know and we’d like to get this fixed so you don’t have to keep calling. For your privacy and security, please contact us through the secure support at channel [email protected]. When you do, please include your full name and the email or phone number on the account. I’m sorry for the repeated inconvenience. We value your business and will do everything we can to fix this.
Esmael Enrique Romero J.
I've tried other cards but I find charlie is the best card for me the o ly issue I have is need more security there's apps that I dont even know and the taking money with out my permission if you can fix that problem that would make the app a lot safer for customers thank you
Michael F.
i couldn’t of made a better choice of where to put my SS I feel good knowing they are on top of the class with customer service you really should give them a try as you won’t regret it