CharlieReviews of charlie.com

Response from CharlieNov 6, 2025

Hi Janice, I’m really sorry you’ve been blocked from withdrawing to your other bank. That’s frustrating, and we want to get it working reliably for you. A few quick things that often fix this kind of problem and what you can try right away: • How withdrawals normally work — and the fast alternative You can link your other bank account (it must be in your name) and send money by ACH — that usually takes about 5 business days to arrive. You can also send money instantly to a debit card (the card must be in your name) by tapping Move Money → Withdraw → Send to my debit card. If the instant transfer doesn’t complete quickly, the funds will return to your Charlie account within 30 minutes. If you used Plaid and it’s failing, one reliable step is to remove the Plaid connection and re-link or trying the manual routing/account-number method can help. Double-check the routing and account numbers and that the account is registered in the same name as your Charlie account. Small typos or mismatched name info are a common cause of a failed link. For your security, please don’t post account details publicly. Contact us through the secure support channel at [email protected] and include: - Your full name and the email or phone number on your Charlie account. - Any error messages you saw, and the dates/times of the failed attempts (screenshots are very helpful) When we get that through a secure channel we’ll have our team review and try to find a permanent fix.

Response from CharlieNov 6, 2025

Hi Jose, I’m really sorry to hear $237 was taken from your account. That’s frustrating and stressful, and we take suspected unauthorized withdrawals very seriously. For your protection, please don’t post account details publicly. Contact us right away through the secure support channel at [email protected]. If you believe the charge is still occurring or your card/account has been compromised, freeze or replace your card in the app (or tell the agent right away) so no further unauthorized charges can occur. Again, I’m very sorry this happened we want to get this resolved for you as quickly as possible. We look forward to helping you!

Response from CharlieNov 6, 2025

Hi Rebecca, Thanks you for your wonderful review. We want you to know that even if the ATM has a limit, you can keep making cash withdrawals on the same ATM to reach your $1000 daily maximum. I hope this helps!

Response from CharlieNov 6, 2025

Thank you Sophie, we understand how annoying limits can be, especially when you’ve been a customer awhile and need a little more flexibility. We do have a few options that may help and yes, you can deposit checks right in the Charlie app. Mobile check: In the app tap Move Money → Cash a check, then take pictures of the front and back of the check. You can choose to get the money right away for a small fee, or wait ~10 days and it’s free. If you prefer not to use mobile deposit, you can also deposit cash at participating merchants (Visa ReadyLink locations such as Walgreens, Dollar Tree, etc.). Why you’re seeing limits ATM withdrawals are limited (for example, $1,000 per transaction and $1,000 per day for in-network ATMs). If you’re using an out-of-network ATM, fees also apply and count toward limits. There are also limits on transfers and other movement types (for example, PAI/ACH transfer daily limits around $3,000). In addition, deposits have monthly caps on total deposits. These safeguards help protect customers and comply with banking rules. Thanks you for being a Charlie customer, we have submitted this feedback to our team and we want to make this as easy as possible.

Response from CharlieAug 26, 2025

Hi Eric, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team provided incredible support during a stressful time. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!

Response from CharlieAug 4, 2025

Hi Deborah, Thank you for bringing this to our attention. We’re sorry to hear about your experience and would like to help resolve the issue. Unfortunately, we couldn’t locate your account based on the information provided. To assist you further, could you please reach out to us directly at (866) 674-9629. We’re committed to ensuring you receive the support you need. Thank you for your feedback, and we look forward to hearing from you.