CharlieReviews of charlie.com

Response from CharlieNov 7, 2025

Hi Andres, Thank you for your positive feedback! It’s great to know that our efforts to provide excellent service are appreciated. We’re committed to continually improving and providing you with the best banking experience possible. If you’d like to provide more feedback, please don’t hesitate to reach out.

Response from CharlieNov 6, 2025

Hi Dr. Solomon, thank you for taking the time to share your experience and I’m very sorry for the worry and frustration this has caused. I understand you received $1,365.95 on October 3 from Charlie while the Social Security Administration’s record shows $1,607 was paid to you on October 8, and that you’re owed $241.05. That kind of discrepancy involving federal benefit payments is taken extremely seriously. For your protection we can’t discuss account-level details in a public review (and we strongly recommend removing or redacting your Social Security number from public posts). Please contact us through the secure support channel [email protected]. When you do, please include: • Your full name and the email address or phone number associated with your Charlie account • The SSA verification (uploaded securely) • Any case/reference numbers you were given Once we receive those documents through a secure channel, our operations team will review your deposit history and the transaction in question and prioritize a full review. We appreciate your patience in sharing the materials securely so we can investigate and help resolve this. I’m very sorry this has caused you distress, and thank you for being a Charlie customer.