CharlieReviews of charlie.com

Response from CharlieNov 6, 2025

Hi Janice, I’m really sorry you’ve been blocked from withdrawing to your other bank. That’s frustrating, and we want to get it working reliably for you. A few quick things that often fix this kind of problem and what you can try right away: • How withdrawals normally work — and the fast alternative You can link your other bank account (it must be in your name) and send money by ACH — that usually takes about 5 business days to arrive. You can also send money instantly to a debit card (the card must be in your name) by tapping Move Money → Withdraw → Send to my debit card. If the instant transfer doesn’t complete quickly, the funds will return to your Charlie account within 30 minutes. If you used Plaid and it’s failing, one reliable step is to remove the Plaid connection and re-link or trying the manual routing/account-number method can help. Double-check the routing and account numbers and that the account is registered in the same name as your Charlie account. Small typos or mismatched name info are a common cause of a failed link. For your security, please don’t post account details publicly. Contact us through the secure support channel at [email protected] and include: - Your full name and the email or phone number on your Charlie account. - Any error messages you saw, and the dates/times of the failed attempts (screenshots are very helpful) When we get that through a secure channel we’ll have our team review and try to find a permanent fix.

Response from CharlieNov 6, 2025

Hi Kris, thank you for the honest feedback, and I’m really sorry this call left you frustrated. We want every conversation to be helpful and it sounds like we missed the mark. I’m sorry you had to repeat yourself and felt unheard. That’s not the experience we want for a long-time supporter of Charlie. Thank you especially for saying you generally love Charlie, that means a lot. I’ll share your feedback with our training and quality teams so we can reinforce clear communication and better listening on calls. If you’d like, we can arrange a callback from a supervisor or handle whatever you were calling about through our secure email at [email protected] so you don’t have to repeat the issue again. We appreciate you and want to make this right.

Response from CharlieNov 7, 2025

Hi Eugene, thank you for your great review! We’re pleased to hear that you feel secure with our fraud protection measures. Protecting our customers' financial information is a top priority for us, and it’s encouraging to know that our efforts are making a difference. If you ever have any concerns or need assistance, please don’t hesitate to reach out.