CharlieReviews of charlie.com

Response from CharlieNov 6, 2025

Hi Steven, thank you for taking the time to share this, and I’m very sorry for how this has unfolded. We want to make this right. Please send us an email to [email protected] with your full name and the email address or phone number associated with your Charlie account. We will escalate the matter for investigation and keep you informed of what we find. Again, I’m very sorry for the frustration and hardship this has caused. Thank you for giving us the opportunity to correct this.

Response from CharlieNov 7, 2025

Hi Eugene, thank you for your great review! We’re pleased to hear that you feel secure with our fraud protection measures. Protecting our customers' financial information is a top priority for us, and it’s encouraging to know that our efforts are making a difference. If you ever have any concerns or need assistance, please don’t hesitate to reach out.

Response from CharlieNov 7, 2025

Hi Andres, Thank you for your positive feedback! It’s great to know that our efforts to provide excellent service are appreciated. We’re committed to continually improving and providing you with the best banking experience possible. If you’d like to provide more feedback, please don’t hesitate to reach out.

Response from CharlieNov 7, 2025

Hi Marva, thank you for your positive feedback! We’re glad to hear that our fraud protection services have provided you with peace of mind. Our team is dedicated to ensuring your financial security, and we’re constantly working to enhance our protective measures. If you have any questions or need support, we’re here for you.

Response from CharlieNov 7, 2025

Hi Susan, Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out.

Response from CharlieNov 7, 2025

Hi Clara, Thank you for your feedback! We want you to know that we have expanded our customer service hours. We are open Monday - Friday 6am to 10pm CST. Additionally, our email support team is avaliable Saturday - Sunday from 6am - 10 pm CST. We hope this helps, thank you for being a Charlie customer!