ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint reviews

427 approved reviews, newest moderated first

Mr Andrew P.
Jun 24, 2026
Chargepoint have issued a memo to…
Chargepoint have issued a memo to customers that the they are changing their business model from B2C to B2B, with a link to request a refund. The link continually fails to work, the customer call centre doesn't respond, and an email that I sourced through the T&C's fails to acknowledge receipt of my email. I have screengrabs, desktop recordings and voice recordings to support my claim. It looks from my POV that Chargepoint are hoping to get away the remaining funds in my account.
Response from ChargePointJul 2, 2026
Hello Andrew, Thank you for sharing these details with us. We sincerely regret the difficulties you’ve faced with the refund process and the communication channels. To ensure we can locate your case and assist you accurately, may I kindly request the registered email address associated with your ChargePoint account.
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Lys de B.
Jun 23, 2026
Personal accounts no longer valid
Personal accounts no longer valid. Astonishing! As if 22 June 2026 you can no longer link a credit card to a personal account so cannot benefit from membership rates. Nil point ChargePoint!
Response from ChargePointJul 2, 2026
Hello Team, Thank you for sharing your feedback. We understand your concern regarding the recent changes to personal accounts and credit card linking. To assist you accurately and ensure your case is handled promptly, may I kindly request the registered email address associated with your ChargePoint account
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Rob
Jun 22, 2026
My account was abused and charged…
My account was abused and charged directly to my credit card 3 years later, as many others have stated. Dealer instantly blocked, account deletion requested. Worst charging service ever.
Response from ChargePointJul 2, 2026
Hello Rob, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. Kindly request the registered email address associated with your ChargePoint account to locate the correct case and assist you accurately and ensure your concern is handled promptly.
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C T.
Jun 22, 2026
Unauthorised charges. Awful customer service
I haven't used my account for 2 1/2 years. I then see charges being deducted from my bank account via an unauthorised vehicle on my account. I contact Chargepoint who respond with "So how someone got access to your credentials, was not leaked by us. Yet, we offer the good will of refunding the sessions." As if I should be grateful. I'm told, and have read, this has happened to others. Something is fundamentally wrong with their systems and their customer service.
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Jan W.
Jun 18, 2026
Katastrophale Erfahrung.
Katastrophale Erfahrung. Der Kundenservice ist praktisch nicht existent – erreichbar ist niemand. Noch schlimmer: Bei Ladevorgängen werden regelmäßig 40–70 € Guthaben auf das ChargePoint-Konto eingezogen. Angeblich soll dieses beim nächsten Laden verrechnet werden. Das passiert jedoch nicht. Eine Rückzahlung des Guthabens? Ebenfalls Fehlanzeige. So sammelt sich Geld auf dem ChargePoint-Konto an, ohne nachvollziehbare Verrechnung oder Rückerstattungsmöglichkeit. Das ist aus Kundensicht nicht akzeptabel und bewegt sich gefährlich nah an dem, was man als unzulässige Vereinnahmung fremder Gelder bezeichnen könnte. Keine Empfehlung.
Response from ChargePointJul 2, 2026
Hallo Jan, es tut uns sehr leid, von Ihrer jüngsten Erfahrung zu hören, und wir verstehen vollkommen, wie frustrierend diese für Sie gewesen sein muss. Bitte seien Sie versichert, dass wir solche Anliegen sehr ernst nehmen und uns dafür einsetzen, unseren Kunden künftig ein besseres Erlebnis zu bieten. Bitte teilen Sie uns die mit Ihrem ChargePoint-Konto verknüpfte E-Mail-Adresse mit, damit wir den entsprechenden Vorgang zuordnen, Ihnen gezielt weiterhelfen und eine zügige Bearbeitung Ihres Anliegens gewährleisten können.
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David
Jun 18, 2026
Terrible company
Terrible company. So many things wrong, from taking whatever money they see fit from your account to sit in their account, through to a useless app and terrible website (including many spelling mistakes), zero customer support, and when I've gone to get a refund of the money on my account, the form doesn't work. Surprise surprise.
Response from ChargePointJul 2, 2026
Hello David, Thank you for sharing your feedback with us. We truly regret the difficulties you’ve experienced and want to ensure your concerns are addressed promptly. To help us locate the correct case and assist you accurately, may I kindly request the registered email address associated with your ChargePoint account
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Emilia G. E.
Jun 17, 2026
Absolutely avoid if you can
Absolutely avoid if you can. I put wrong details that I wanted to change. You can't change anything on the app or via costumer service so I ended up removing my account and has been advised to open another one. The problem is they still hold my e-mail and despite chasing them everyday the e-mail is still not realised after 7 DAYS! So I can use it to open an account.Absolutely a joke. Avoid because its pain.
Response from ChargePointJul 2, 2026
Hello Emilia, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. Kindly request the registered email address associated with your ChargePoint account to locate the correct case and assist you accurately and ensure your concern is handled promptly.
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Steffen S.
Jun 16, 2026
4 x 50 Euro auf dem Konto vorgemerkt…
4 x 50 Euro auf dem Konto vorgemerkt ohne Leistung trotz Guthabens. Kontakt zum Service der kein Service ist nur über AI möglich. Ich warte jetzt einen Tag andernfalls gibt es eine Anzeige wegen Betrug und der Anwalt wird eingeschaltet!
Response from ChargePointJul 2, 2026
Hallo Steffen, es tut uns sehr leid, von Ihren Erfahrungen zu hören. Wir verstehen, wie frustrierend diese Situation sein muss, und unser Ziel ist es, solche Erlebnisse für unsere Kunden zu vermeiden. Bitte teilen Sie uns die für Ihr ChargePoint-Konto registrierte E-Mail-Adresse mit, damit wir den Sachverhalt prüfen und Ihnen weiterhelfen können.
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