ChannelAdvisorReviews of channeladvisor.com

Dear Reader Thank you for reading my review. I used CA for managed digital marketing, it was the worse experience i have ever had in my working life. A sales rep gave us the sales talk and promised us so much. As sceptical as i was they convinced me to sign up. I can honestly say they are the laziest agency i have ever worked with. If you have little knowledge in adwords they will milk you for every penny you have. I was lucky enough to know that they were trying to make a fool out of us. They are still trying to pursue me but i will take it to court and use phone calls, emails and reports to prove how negligent they have been. Avoid at all cost! It's worse than making a deal with the devil! I had revoked their access from adwords and they never had a clue until i mentioned it to them. The majority of the time the people dealing with my account were too busy holidaying! Ash

Money talks? Not for this company? You gave them the big upfront money and when you realized they did poor job and could like to cancel the contract you ended up a collection notice for the balance of the one year contract not mentioning the mistakes they made and the loss we have got.. Terrible and so sad...

If you are looking for cheap, simple or basic, you are in the wrong place. If you are looking for an advanced, flexible system that constantly updates and upgrades and will allow you to drive your own business forward then you are in the right place. We have been delighted with the results so far and continue to be pleased with the input from the various staff members that we work with.

The rep seemed honest and up front about their Company. He also gave me the impression that if you buy the full package, you get full help. Almost like they will do everything for you. They do all the work and we just review. That was hardly the case. Their team was out of town the first couple of weeks to attend some event so we lost a few weeks. We finally got the ball rolling and they asked us to practically do everything for them. I was like why did I buy the premium package for. There were so many things they promised they could do but when it came down to it, they couldn't do it. We wanted to break the contract because they didn't fulfill their end of the bargain and they sent my account to collections. I told them I don't mind paying what they're asking if they fulfilled their end of the bargain. They wouldn't budge or re-negotiate the contract. They were so big they felt were like who Cares. I do not recommend them!! Whatever you do, don't sign up with them. Look at all of their reviews and BBB reviews. Not one of them say great things about them

I am glad we chose ChannelAdvisor to manage our Ebay Amazon & Webstore inventory and sales. I use it to process orders in conjuction with packing partner and find it superb. The team are proactive and keen to see us develop and grow. Go for it! Paul

As others have stated, we started on good faith. They were very expensive but we figured it would pay to go with the "big" company in the space. Well let me tell you, that was a BIG mistake! First off, what company charges you thousands a month and doesn't offer phone or chat support??!?! If you send an email, no matter how important, expect a response in around 2 or so days (the norm). Second, they make it very clear that you're just another number, another contract, nothing more. When you sign that contract, you're in for 12 months. No matter how poorly they perform, they will NOT refund you. You have to take their poor support, their buggy platform, and their rude sales staff (that over promises and under delivers). Do your research, there are others out there with better support and around 1/10th the price. Don't make the same mistake we did!

Once up and running its great, however there is a steep learning curve. But stick with it and its worthwhile, making integration into various marketplaces easy. Dont come along thinking its a one stop shop for everything though, from my point of view its best used as tool for larger sellers (not startups) to manage inventory and send said inventory to multiple marketplaces. Ultimately it can be used to do everything, but not in house - you will have to connect CA up with other 3rd party tools. i.e their invoice printing system is poor so you may want to integrate with Metapack/netdespatch to handle that side. Value isnt too bad. Dont get me wrong you will wince at what things cost, but if you look at the bigger picture you'd need a few humans to do what CA does for breakfast... Get a demo, ask lots of questions and see for yourself....if you are looking to sell on multiple marketplaces then it could be just what you are after!

We have been using Channel Advisor now for several years. They are fantastic and the product is great. There is clearly a lot of work going on in the background to improve the product on a daily basis. The only stumbling block would be the price. It is quite costly as a percentage of sales...that said their blog articles, hints and tips and account managers help you with very useful stats and insights to prevent slip-ups.