ChannelAdvisorReviews of channeladvisor.com

They will Bring you on board and will provide no/ very little after sales service. Taking that much money won't end up with just advising. also if you want to come out of contract they will put in trap and say you have 6 more months to go as this is one year service and have to pay full in balance up to end of contract (I have to pay £6000.00) to end up relationship with them. Being customer for 2 year my sales were same place where we have started. There are many software out there way much cheaper and provide more services then them. Don't signup with them you will be disappointed. So Sad :( Bad business no one want to have.

We signed up with Channel Advisor to grow our sales through the marketplaces. The set-up process is well planned and our advisor through this stage was excellent. I then had an issue with the service as I felt that I had received help getting live and then left to it. I did talk to Channel Advisor about this and things have improved dramatically. I have been put in touch with some great contacts and I know have tangible recommendations and ideas to achieve the growth that we signed up with Channel Advisor for.

When we joined CA two years ago it was for one reason only...GROWTH. CA have helped us treble our Turnover and establish strong overseas markets. The opportunities created working alongside the specialists at CA have made it possible to aim very high with our Retail Targets and our Account Managers help us believe that they are achievable. In 2015 we joined the Managed Services Team to help us accelerate our growth even further and significantly increase our SKU listings. With their support we constantly explore the true potential of our Retail Operations and this has set our ambitions even higher and its working! The Costs incurred are considerable and have to be seen as investment in the future. However as the bulk of the costs are Fixed Costs it means they become a small percentage of each sale as Retail Income increases. As a Sales & Marketing Director I also need to be assured that revenue streams are reliable so my interest also had an assurance element to it. In the event that anything goes wrong I know I have an army of specialists there to support us. As Amazon & EBay get more and more complicated its impossible for my Retail Team to keep fully integrated with these near daily changes in policies and procedures. If you are serious about On Line Retailing I can highly recommend Channel Advisor as a great working Partner to help you achieve your ambitions. Shaun FSD

ChannelAdvisor’s retail analytics give us the ability to create customisable reports that deliver the insights we need to make performance-driven business decisions down to the product level. We have full clarity into campaigns, and this helps us plan and execute campaigns to help our customers excel online. Since working with ChannelAdvisor, we’ve seen our GMV grow by 200%. We look forward to an exciting future with ChannelAdvisor.

I've been working with CA for over 2 years and have always found them very helpful and professional. CA stepped up our CSEs activity to new frontiers. Highly recommend.

Channel Advisors is for large companies with a dedicated IT department and extra money to spend. If your company small and likes to receive what it has been promised and paid for do not sign the contract. Please read all complaints on Ripoff Report and Better Business Bureau. Hundreds of emails, phone calls, and a letter to the Chief Revenue Officer all unanswered and ignored. Or company decided to quit trying to get help and asked to be released from contract because Channel Advisor was unable to fulfill the agreement and finish launching our business. We wanted no refunds we only wanted not to pay the remaining three months since our product was never launched. Again Channel Advisors failed to respond to all correspondence and phone calls. The first call we ever received is from a collection agency wondering why payment had not been received. We forwarded all emails, letters, etc. to collections and have not received a call again. We did receive another statement for past due amount including interest. Speaking to lawyers it will cost more in lawyer fees than we owe on the contract. We are not going to pay. Our company works for every dollar we make and we expect Channel Advisors to do the same.

Channel Advisor has been a crucial part in growing our company, once up and running its the essayist way to manage products over multiple channels. Well worth the investment.

As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company. We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not willing to help you in any way. They promise you everything but they don't deliver. They promised that they will help us setup the process for eBay and Amazon, we paid extra set up fee for setting up each platform. However, they gave us inexperienced workers which misguided us causing us to lose thousands of dollars. Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer. We very much wanted to grow with ChannelAdvisor on all platforms however their behavior was ruthlessly unkind, unprofessional in this matter. After our mess up we found out that many other clients where going through the same hardships and even worse experiences with ChannelAdvisor. Be extremely cautious with them as they promise you many things initially but the people employed there are very not well trained and very unkind and cause huge mess ups. So watch where you spend your money!! We highly recommend you not sign up with ChannelAdvisor!!