ChannelAdvisorReviews of channeladvisor.com

Outstanding platform with unlimited potential, backed with excellent support and training from Installation to ongoing support.

My frustration with Channel Advisor has led me to the point, where I am having to post a second review the America URL of their site, to emphasise to others not to make the same mistake I did. One would think that after having inventory descriptions of 1000's of items deleted, sales dropped and a persistent lack of communication, things could only get better. Wrong! After expressing my story on the UK URL of the Channel Advisor website, Channel Advisor did finally contact me to sort out the issues. However, this must have just been an attempt to get me to remove the negative review, as it has now been 4 months since signing up with them and still my Amazon site is not live. During this period the technical issues never stopped, with the most recent occurring from a simple request to revert the eBay marketplace back to its original settings. Simple enough? Apparently not, as there is now a clash between Channel Advisor and eBay causing errors in loading images, for ALL products in the inventory. With Christmas fast approaching, I can't believe that this is even happening. Their solution to the problem? Fix all 5000 listings, one by one. But, even that is not as simple as it may seem, as I am also unable to revise any of the listings. So I guess I am meant to just sit here and watch my sales drop, as "opening a case" with Channel Advisor has still to yield a response. In hindsight, I question my decision of signing up with Channel Advisor. The software is simply inferior to eBay, which is more fluid, rapid and intuitive. For anyone still in two minds about signing up with Channel Advisor, please have a read of their terms and conditions. In particular the "Limitation of Liability Clause", a common clause in many contracts; but if this: "IN NO EVENT WILL CHANNELADVISOR OR ITS AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY OTHER PERSON, WHETHER IN AN ACTION IN CONTRACT OR TORT." isn't a sign of a company you do not want to deal with, I don't know what is. Now, my only goal is to get my marketplaces running as they were pre Channel Advisor and getting a refund, as this venture was truely a shamble.

I will sign up with Channel advisor few months ago... I can tell that all the states of explaining me about the platform was very kind and the high professional. After I signed up I met Ahmed which is my lounge manager- his mission is to help me to do the lounge stage as much as quickly and smoother it can be... During that time I was find out that he is very professional and kind person have a lot of patience to all my questions... It's not easy sometimes especially if you are doing it for the first time...Moving Your business Into a platform... But it is the right thing to do so I believe. Also I had contact with Vanessa which is my success manager and her mission is to make me success and sell more with the help of the platform through all the marketplaces... I will definitely recommend to the business who thinks it's about time to do it right. Best regards and wish to you all itay

If you are going to outsource digital advertising and marketplaces, don't think its one way traffic where the partner does all the work. You still need to feed in good data and analysis into Channel Advisor to deliver maximum success [cough cough, ahem, embarrassed emoji face to the 1 star reviewers here, as I think this might be your issue?!]. CA will then hone it to a level you probably couldn't ever achieve in house. Even if you could, you would likely be burning the candle at both ends when you probably have other pressing business to be getting on with.... These guys are proactive, expert, and good at managing relationships. Its one of the first outsourced relationships we have had where it both feels like added value and proves it in terms of return [or whatever metric you aspire to]. I shouldn't be writing this as you might be a competitor, but get on the Channel Advisor bandwagon quickly if I were you!

The representatives from CA were very helpful, clear and friendly while they helped us through the process of setting up CA with our website. Couldn't recommend these enough! Great service & helpful staff.

We have been using Channel Advisor for around a year and have been impressed with the level of service and the platform itself. We have been in close contact with the customer success manager and look forward to going live in many more marketplaces very soon. The monthly fee is a little high so I suggest launching in many marketplaces not just one or two. Overall we are very happy to be a Channel Advisor customer.

I was receiving emails and calls from Channel Advisor for at least 12 months before we engaged in formal discussions about the platform, before that our online business was not “ready” to make the leap. To be honest, the sales person we dealt with was overly pushy and definitely over promised in a few areas. Clearly from other reviews this is a common theme, this was over 2 years ago so things may well have changed by now. The sales person I was dealing with left the business weeks after we signed the deal. To be honest, in the interlude between signing the contract and launching the software, I did feel a little nervous, the software is not cheap and it also requires a substantial time investment to get launched. Looking back on the decision now, it was absolutely the right way to go and pivotal in our ecommerce journey. In the 2 years since launch, we have more than doubled our marketplace revenue (£2m to over £5m in 2016), obviously that growth is not entirely down to the Channel Advisor system, however, we could not have achieved the rate of growth with the level of resources without the Channel Advisor Platform. All of the information and support is provided, but you have to have the time to put the work in. Someone in your business needs to become the Channel Advisor “Guru” and be proactive about managing and growing your marketplace accounts and maximising the use of the software. Channel Advisor can do as much as you want it to – but you cannot be passive in the process and expect huge levels of sales growth simply as a bi-product of listing your products via this system. As well as growing in existing channels (eBay UK, Amazon UK), we have expanded into new domestic and foreign markets, which took a few months from concept to conclusion (much easier if like us you have Magento & in house dev). I also signed up to their “digital marketing” module and have again seen triple digit growth over 2 years, and again, no, it is not just using this software, but as part of a wider aggressive growth strategy, Channel Advisor has helped us grow website sales faster with less resources. Channel Advisor staff, particularly account managers, launch managers and support are excellent to deal with – responsive, polite, friendly and incredibly knowledgeable and passionate about the product. The SSC (strategy and support centre) actually has the answers to most questions or detailed easy-to-follow instructions for anything you are trying to achieve. If you take the time to look, you can pretty much solve any problem from there, but if not support are quick to respond and usually solve issues in a couple of emails. Out of all the platforms we use in our web and retail operations (WMS, CMS, delivery management, CRM, EPOS, Email marketing software etc.) Channel Advisor has the best interface, usability, stability, and support and account management. I’ll sign off by saying, if your business is in good shape, you have time and ability to get to grips with the platform and maximize it, Channel Advisor will be the best business partner you could ever wish for.

Been using Channel Advisor for just over a year and it has really helped us grow our business helping us reach new markets and countries with relative ease!