ChannelAdvisorReviews of channeladvisor.com

We have been with CA now for 1 year and achieved a growth of turnover over 34% per year, Platform is very powerful and easy to understand however basic programming skills are highly recommended if you want get most of it. Technical support is really good always delivering solution to the problem Big thanks to out account manager for all her help with opening new marketplaces and support in general Platform is not cheap but worth the money for this what it does Definitely recommended for any serious sellers out there that want a unbelievable platform to grow with

Working with Channel Advisor for a few months now and still getting to know the system, but the platform has great potential. It is very interactive for sellers with it's widgets and reporting tools. I joined the team when we were integrating our Amazon account, and the person helping us with the integration process was extremely helpful in getting us through it and explaining all the details thoroughly. The only downside in my opinion, is the support system that does not feel is instantly there when you need advice or help. It would be so useful if there was a Live Chat, Support Phone Number or quick responses to new cases, so that you're not left struggling on how to fix issues especially if they are urgent matters. I'd also love to see more live training sessions for users rather than having to refer to the SSC's. when you need any help. With every system, there will never be perfection but just continuous upgrading, and we can see with Channel Advisor that is exactly what they strive to do. We also have an Account Manager who was assigned to our account after integrations, who's been very helpful in seeing our grow in different channels and countries and we look forward to keep working with her.

We have been with CA now for nearly 5 years and achieved a growth of turnover over 30% per year, Working with Mayhul this year on several projects has had a massive impact on our sales and in the last 3 months our Ebay sales have doubled, Definitely recommended for any serious sellers out there that want a unbelievable platform to grow with

It was a real pleasure to work together with Marina on the implementation of our brand on multiple marketplaces. She assisted us really well and was very helpful during the whole process! Thank you CA. Thank you Marina!

If you are reading this you have probably spoken with Channel Advisor and are considering using their services, I did exactly the same thing but sadly for me I am now £30,000 out of pocket with virtually nothing to show for it. You have probably had a smart sales person on the phone to you regularly or maybe even visiting you, telling you they have looked at your business and they are convinced they can help you build sales, other members of the "team" have looked at your business and they too are convinced it is going to work. It all sounds great. They have probably told you that it is like taking on a new employee but instead of that you will be getting an entire team of experts. DO NOT LISTEN TO THEM! As soon as you are signed up that sales person is gone, replaced by 1 person who will then be on annual leave every 5 minutes and all those promises and guarantees which you will not have in writing will have disappeared and all you have now is possibilities and large invoice to pay. Do yourself a favour, get away whilst you can! Good luck if you don't...

Please do not ignore this or any of the other negative reviews you may have read regarding Channel Advisor, as that’s precisely the mistake we made. Before signing up, we received regular phone calls explaining the benefits of Channel Advisors Software. Due to online reviews, we were sceptical and didn’t make any commitments. However, after being told that they would do “most of the legwork” and promised access to eBay Deals (a massive opportunity for any eBay seller) we signed up. As soon as payment was made, communication with Channel Advisor practically ceased. No more phone calls were received and there was tremendous difficulty getting through to someone who could fulfil the promises made. With eBay deals looking unlikely, we still endured to see the benefits of a unified system. Many hours were spent by staff, altering our current inventory to match their requirements. After the software went “live”, it resulted in the loss of all shipping information and more importantly the deletion of every items description on over 10,000 products. To put the importance of this into perspective, a study conducted by Amazon states that 34% of consumers felt that the description was a key factor in purchase decisions. Sales were directly influenced, as sales dropped by over 55% in a matter of days. Not to mention the man hours that will need to be invested into rectifying this issue The fact that these issues arose is only half of the problem with Channel Advisor. Problems can be solved, but channel advisor will not be the ones trying to help you. To top everything off, for a web based system their servers are slow and listing procedures illogical. My advice to anyone would be to avoid this company at all costs. Save yourself the hassle, time and money as it’s simply not worth it.

We paid £1500 + VAT to launch with them on just eBay then £1000 + VAT per month subscription. The setup was ok, as we are familiar with inventory systems. But when it came to despatch - we were told the system couldn't do it and had use a third party system costing an additional £500 per month. Was then told launching with Amazon would be an additional cost, scraping the data is an additional cost, as is launching on any other marketplace. I feel robbed. They guaranteed a double in sales/turnover per month - instead, we saw sales plummet rapidly. We are now two months in and fighting for a full refund. Not a single order processed via them yet. Usual story of a company promising to deliver everything but failing fast. Back to Linnwork for now (our existing platform). UPDATE. A month later after several called and emails they finally authorised a full refund. So an extra star for that now.

This is my full honest review of Channel Advisor. I can see many people have had good reviews and i sincerely hope no one has to go through what we went through. We had the eBay and Amazon launch with them which cost us over £4,000. So please bare in min that this was an additional payment for them to do this. Here are the issues we had with Amazon: *Wrong images for the items for sale on Amazon. *Wrong description and parts of the description missing. *items merged in with other items making it very confusing for customers as they uploaded incorrect MPN's. *Amazon then suspended our account because of these errors. *Lost us over £30,000 within 2 months because of these errors on Amazon alone. *Made Channel Advisor live even though they knew of these errors but did this over the weekend when their offices where closed so could not report the errors. *wrong variations for at least 10% of our listed items. *Told them and still did nothing about it Issues with eBay: *eBay recently made it so all items had to have an MPN or state this does not apply in your listing, when we added the MPN's it was hit and miss with the update and ended up with multiple items getting removed. *Wrong images uploaded. *Missing descriptions. *Doesn't sync properly. *Items don't always spool into Channel Advisor. *Lost eBay top rated within 3 months of them and dropped below standard resulting in us losing £15,000 a month Overall our experience with Channel Advisor was rushed, not enough care during the set up process and the training is horrendous. If you are thinking about joining up with Channel Advisor please have a serious chat with them to ensure every detail is taken care of. The only good thing we found from channel advisor is marking items off as dispatched... that is literally it. They charged us over £700 a month for their services and to top it off you are stuck in a 12 month contract with guarantees of this actually benefitting you in anyway. We were told by the sales advisor that after 12 months it continues as a month rolling contract... this is not the case. Oh and they increase the monthly payment after the first year without informing you. £8400 plus VAT per year,,, you could employ someone part time for that fee and that doesn't include the VAT. So all in all they nearly sent out company under.... an expensive learning curve for us but we have learnt our lesson that you should not rely on other companies to exploit and take advantage of hard working people...absolute rip off. All in all over £100,000 lost in several months.