siddhish S.
Extremely Frustrating Return Experience
Update: The management has resolved my issues and refunded money . hopefully the management invest in customer support. The product has a potential —————————————————————— The product itself is actually good, and I was impressed with the audio quality. Unfortunately, the fit didn’t work for us, so I contacted Chamelo to simply ask how to return it. That’s where the experience became incredibly frustrating. I provided my order number and clearly asked for the return process. Instead of receiving return instructions, I was told: “I've passed your request along to a teammate who can personally assist you with the return process right away.” Nobody contacted me. I followed up asking whether someone was supposed to contact me, since nobody had been added to the email thread. Still no return instructions. After following up again and specifically explaining my frustration, I received essentially the same response: my request had been “passed to a teammate who handles returns” and that someone would follow up with me. So after multiple emails, I still don't have a return address, return authorization, shipping instructions, or even basic information about how to return the product. It should not take multiple emails and multiple “we've passed this along” responses just to find out how to return a product. It’s especially disappointing because I actually liked the product itself. But a good product also needs reliable customer service behind it. Based on my return experience so far, I cannot recommend Chamelo. I will update this review if and when the company actually resolves the return.
Response from ChameloSep 15, 2026
Hi Siddhish, We’re truly sorry for the frustration and inconvenience you’ve experienced while trying to arrange your return. We completely understand how disappointing it is to have to follow up multiple times simply to receive the information you initially requested. This is not the level of service we aim to provide. We want to make this right and ensure your return is handled properly. A member of our upper management team will be reaching out to you directly to personally assist with your return and get this resolved as quickly as possible. We sincerely appreciate you bringing this to our attention, and we hope we can turn this experience around for you. – Chamelo Support Team UPDATE 10/16/2026: Hi again Siddhish! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team