ChameloReviews of chamelo.com

Response from ChameloSep 16, 2026

Hi Ta’Sasha, We’re truly sorry for the lack of communication and the frustration you’ve experienced since placing your order. We understand how disappointing it is to have been waiting without any clear shipment updates. We’d like the opportunity to look into this and make things right. A member of our upper management team will be reaching out to you directly to assist further. In the meantime, please respond to Trustpilot’s request for more information with the email address you used when placing your order. This will allow us to identify your purchase and pull up the relevant order details. We sincerely apologize again and look forward to getting this resolved for you. – Chamelo Support Team

Response from ChameloSep 16, 2026

Hi Uvalde, We’re truly sorry for the frustrating experience you’ve had, from the missed discount and registration issues to the delays in getting your concerns about the lenses and cancellation addressed. We understand how disappointing it is to have to follow up repeatedly without getting clear answers. We take your concerns seriously and want the opportunity to make this right. A member of our upper management team will be reaching out to you directly to personally assist with your concerns and work toward a resolution. We sincerely apologize again for the inconvenience and appreciate your patience. – Chamelo Support Team UPDATE 10/7/2026: Hey there David. Just a quick note to let you know that our upper management has reached out to you to offer assistance and they are still awaiting your reply. Thank you. – Chamelo Support Team

Response from ChameloSep 14, 2026

Hi Jr, We’re truly sorry for the frustration and disappointment caused by the delay with your order. We completely understand how upsetting it is to wait this long without receiving your glasses, and we sincerely apologize for the experience. We want to make this right. A member of our upper management team will be reaching out to you directly to personally assist with your order and help resolve this matter as quickly as possible. Thank you for your patience, Jr, and we hope we can turn this experience around for you. – Chamelo Support Team UPDATE 9/24/2026: Hi again Jr! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team

Response from ChameloSep 2, 2026

Hi Guillaume, We're truly sorry for the delay and the lack of transparency around your order. This isn't the level of service we want to provide, and your frustration is completely justified. Our upper management team will be reaching out to you directly to provide further assistance. – Chamelo Support Team UPDATE 9/24/2026: Hi again Guillaume! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team

Response from ChameloSep 1, 2026

Hi Iulia, Thank you so much for such a thoughtful review! We're sorry the wait tested your patience, but we're so glad our team was able to earn your trust along the way, and that both pairs found their way to you in the end. We love that the color-changing function and the overall experience feel like a piece of future tech to you — that's exactly what we're going for. Thank you also for the kind words about our customer service team, and for recommending others order directly through us. Welcome to the Chamelo family — we hope you enjoy both pairs for a long time! – Chamelo Support Team

Response from ChameloAug 31, 2026

Hi Ejin, We’re very sorry for any frustration or disappointment you may have experienced. We’d appreciate the opportunity to look into this personally and help get things resolved. Our upper management team will reach out to you directly to assist further. – Chamelo Support Team UPDATE 9/9/2026: Hi again Ejin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team

Response from ChameloAug 31, 2026

Hi Joey, We're very sorry to hear about this experience. Going over a week without a tracking number is understandably frustrating, and we don't want you to feel like this was a scam — it isn't, and we want to make it right for you. Our upper management team will be reaching out to you directly to assist further and get this resolved as quickly as possible. Thank you for your patience. – Chamelo Support Team UPDATE 10/7/2026: Hi again Joey! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team

Response from ChameloAug 31, 2026

Hi Cody, Thank you so much for the kind words! We're thrilled to hear you're loving the color-change lenses and that our customer service team was able to help quickly. Reviews like yours really make our day. We hope to see you again soon! – Chamelo Support Team