CHAIRUSReviews of chairus.com

Response from CHAIRUSNov 30, 2025

Hello Rochelle, Thank you so much for your detailed feedback! 💛 We’re glad to hear the chairs arrived well packaged and as pictured. It’s also great to know our customer service was able to resolve the issue quickly by sending a replacement. We truly appreciate your support and hope you enjoy your chairs for years to come! Warmest regards, Chairus Team

Response from CHAIRUSNov 27, 2025

Hello Nataliia, Thank you so much for your wonderful review! 💛 We’re thrilled to hear you love the design, comfort, and quality of your bar stools — and that they look even better in your kitchen in person! Enjoy your beautiful new setup, and thank you for choosing CHAIRUS! 😊 Warmest regards, Chairus Team

Response from CHAIRUSNov 26, 2025

Hello Sue, We’re very sorry for the delay in getting back to you. Due to time zone differences, we weren’t able to respond immediately. We’ve received your email and will reply shortly — thank you kindly for your patience. We truly appreciate your understanding and will assist you as soon as possible. Warmest regards, Chairus Team

Response from CHAIRUSNov 26, 2025

Hello Jennifer, We’re truly sorry for the inconvenience and frustration this has caused, and we sincerely apologize that your experience did not meet expectations. Could you please share your order number with us? There may be a misunderstanding here. For damage issues like this, Chairus normally provides replacement parts for defective or damaged components, and we’d be more than happy to help resolve this properly for you. Please reach out with your order details, and we will review your case as a priority to find the best solution for you. Your satisfaction matters to us, and we truly want the opportunity to make this right. Warmest regards, Chairus Team

Response from CHAIRUSNov 26, 2025

Hello William, We’re very sorry for the inconvenience and frustration this has caused. Due to time zone differences, we weren’t able to respond as quickly as we would have liked, and we sincerely apologize for the delay. We’ve now sent a solution to your email — please check your inbox (and spam folder just in case). If you have any questions or need further assistance, feel free to reach out anytime. We’re committed to providing you with a better service experience and helping resolve this as quickly as possible. Warmest regards, Chairus Team

Response from CHAIRUSNov 25, 2025

Hello Kat, Thank you so much for your wonderful feedback! We're thrilled to hear that everything—from the price, to the tracking updates, to the fast shipping—met or even exceeded your expectations. 😊 We're also glad the item arrived exactly as described. Your satisfaction means a lot to us, and we’d be delighted to serve you again in the future! 💛 Warmest regards, Chairus Team

Response from CHAIRUSNov 25, 2025

Hello Stacy, Thank you for your feedback! We’re so glad to hear you love the look and comfort of the chairs. 😊 Regarding the misplaced hole, we’re truly sorry for the inconvenience. This looks like a manufacturing defect, and we’d be happy to help resolve it for you. Could you please send us a photo of the issue? We can arrange a replacement part or offer the best solution for your situation. If you need any assistance at all, feel free to contact us anytime at [email protected]. 💛 Warmest regards, Chairus Team

Response from CHAIRUSNov 25, 2025

Hello Kim, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of the stools and that the assembly and delivery experience went smoothly. It’s great to know the construction, fabric, and overall build met your expectations. We truly appreciate your support — enjoy your new stools! 😊 Warmest regards, Chairus Team