CHAIRUSReviews of chairus.com

Response from CHAIRUSOct 22, 2026

Hello Sadie, Thank you for reaching out — we're sorry for the delay, and we want to assure you your return is being processed. We've checked our email records, and our team has been in contact regarding your return. To move forward, we need to confirm a couple of things with you: Whether the product has been assembled Photos of the product and the original outer box, so we can verify the product's condition We haven't yet received your reply, so we're not sure whether you've changed your mind. If you'd still like to proceed with the return, please send us the information above and we'll apply for your return label right away. Please reply to us at [email protected] — we're ready to help you complete this as quickly as possible. Warmest regards, Chairus Team

Response from CHAIRUSOct 14, 2026

Hello Patricia, We're truly sorry for the frustration this has caused, and we apologise for the inconvenience. We want to assure you that we are absolutely not refusing your return — we're committed to resolving this for you. As we explained in our emails, in order to confirm the issue and approve the resolution, we need a photo of the completed underside of the product. So far, we've only received a close-up photo of the screw holes, which unfortunately isn't enough for us to identify and verify the problem accurately. Once you send us the requested photo, we will arrange your refund immediately — no further delays. Please email it to [email protected], and our team will take care of the rest. We sincerely apologise for the trouble and appreciate your cooperation. Warmest regards, Chairus Team

Response from CHAIRUSOct 14, 2026

Hello, We're truly sorry for this experience — you have every right to be unhappy, and we sincerely apologise for how long this has taken to resolve. We've reviewed our email records and can confirm that your return label has already been sent to you. Once the returned items arrive at our warehouse, we will arrange your refund promptly. We understand your frustration, and we're sorry for the inconvenience this has caused. If you have any trouble locating the return label or need anything else to complete the process, please let us know at [email protected] — we'll make sure it's handled as quickly as possible. Warmest regards, Chairus Team

Response from CHAIRUSOct 10, 2026

Hello Katie, Thank you for your honest feedback, and we're sorry for the frustration this has caused. At Chairus, we aim for our products to be both easy to assemble and true to the photos shown, so hearing about your experience is genuinely disappointing — and we take it seriously. Regarding the color: slight differences may occur due to photography conditions, lighting, and screen settings. We understand that this can still be disappointing, and we appreciate you pointing it out. Your feedback on both the assembly difficulty and the instructions has been noted — we will pass it to our product team so we can optimize the assembly guide and make the process clearer and smoother. Warmest regards, Chairus Team

Response from CHAIRUSOct 10, 2026

Hello Cody, We're very sorry for the frustration and the slow responses — that's not the experience we want for you. We understand you just want this resolved. We've checked our email records: your return label has been sent to you by email. Once the chairs reach our warehouse, your refund will be arranged. We sincerely apologise for the inconvenience. If you need anything else to complete the return, please reach out and we'll assist you right away. Warmest regards, Chairus Team

Response from CHAIRUSOct 4, 2026

Hello Mahmut, We're truly sorry — you're right to expect better from us, and we completely understand your frustration. Waiting on the rest of your order and feeling like no one cares is not the experience we want for any customer, and we sincerely apologise. We've looked into your order and it appears the remaining items may have been lost in transit. We're taking action right away: we will arrange a replacement shipment for you immediately. Tomorrow, you will receive an email from us with a new tracking number as well as a compensation plan. Again, we're very sorry for the inconvenience this has caused, and thank you for your patience while we make this right. Warmest regards, Chairus Team

Response from CHAIRUSOct 4, 2026

Hello Claire， We're sorry about this situation. To clarify: CHAIRUS has only one official website — chairus.com. We do not operate any other sites. Therefore, chairushop.com is not our website, and we are not affiliated with that order in any way. We cannot retrieve or process it. We advise you to contact your bank to dispute the payment and to report the fraudulent site. For authentic orders, please visit chairus.com or email us at [email protected]. Warmest regards, Chairus Team

Response from CHAIRUSSep 18, 2026

Hello Lori, Thank you for sharing your experience, and we're truly sorry for the delays and confusion you encountered with your order. Waiting several weeks before shipping and then dealing with a freight company that rescheduled on you is genuinely frustrating — that's not the smooth experience we want for our customers, and we sincerely apologise. We understand how disruptive it is to plan around a delivery that doesn't happen as scheduled. We'll be following up with our freight partner about this miscommunication so it doesn't happen again, and we'd also like to review what caused the delay on our end before shipping. If there's anything we can do to assist you now, please contact us at [email protected]. We truly appreciate your patience and your feedback — it helps us improve. Warmest regards, Chairus Team