CHAIRUSReviews of chairus.com

Response from CHAIRUSOct 22, 2026

Hello, Thank you for the feedback — we're glad you love the stools, but very sorry about the missing screws and holes that wouldn't line up. That's not the experience we want, and we apologise for the extra trip and time it cost you. Our service team has already emailed you to confirm whether the other two boxes are missing hardware and to offer a partial refund for the extra screws you had to buy. Please check your inbox and reply when you can — we'll get this sorted for you right away. Warmest regards, Chairus Team

Response from CHAIRUSOct 19, 2026

Hello Sandy, Thank you so much for this wonderful review! We completely understand the hesitation that comes with ordering furniture online, so we're honoured that you took a chance on us — and even more so that you ordered six chairs! We're sorry to hear that two of them had an issue, but we're delighted that our customer service team was able to help and get replacements to you in a timely manner. That's exactly what we're here for. Thank you for your trust and support — we hope you enjoy your chairs for years to come! Warmest regards, Chairus Team

Response from CHAIRUSSep 18, 2026

Hello Carla, Thank you so much for taking the time to share such a balanced and honest review! We're glad your delivery arrived quickly and that the chair is doing everything it's supposed to do. We're also sorry to hear that the packaging took a bit of a beating in transit — we're always working with our carriers to improve that. Most importantly, thank you for your feedback on comfort. We're sorry the chair feels hard and sits a little lower than you'd like — that's valuable insight for us, and we'll pass it along to our product team. If you'd like any tips on adjusting it or making it more comfortable, please reach out to us at [email protected] — we'd be happy to help! Warmest regards, Chairus Team

Response from CHAIRUSSep 10, 2026

Hello Chrissy, Love this! Easy to build, sturdy, and looking good — that's a triple win! 😊 Thanks so much for taking the time to leave a review. We're so glad you're happy with your bar stools! Warmest regards, Chairus Team

Response from CHAIRUSSep 10, 2026

Hello, Thank you for your feedback! We're thrilled the stools look great in your space, and we appreciate your patience through the assembly process. If there's anything we can do to help, just let us know — we're always happy to assist! Warmest regards, Chairus Team

Response from CHAIRUSAug 17, 2026

Hello Alison, Thank you for your honest feedback — we truly appreciate it! We're so glad to hear that you're happy with the chairs overall and find them as pretty and sturdy as we do. That means a lot to us! At the same time, we sincerely apologize for the inconvenience caused by the mold issue on one of the chairs. We're grateful for your patience throughout the exchange process, and we're glad we were able to sort it out for you. We hope you enjoy your new chairs for years to come! If you ever need any assistance, don't hesitate to reach out. Warmest regards, Chairus Team

Response from CHAIRUSAug 10, 2026

Hello Jim, Thank you very much for taking the time to share your honest feedback, and we sincerely apologize for the minor assembly inconveniences you encountered. If one chair leg fails to lock into place fully, we recommend loosening all other screws slightly first. Align every component evenly, then tighten all screws together at the end, which will fix the misalignment issue smoothly. We’re glad the chair meets your overall expectations despite these small flaws, and we truly appreciate your understanding and valuable suggestions Warmest regards, Chairus Team

Response from CHAIRUSAug 10, 2026

Hello Brenda, Thank you for your honest feedback, and we sincerely apologize that your delivery was delayed beyond the estimated time and assembly turned out more complicated than expected. We really appreciate that you still love the product and are willing to purchase from us again even with these notes. Please feel free to reach out to us anytime if you have any assembly troubles. Thank you so much for your understanding and support. Warmest regards, Chairus Team