Cory B.
Trying to make an exchange and they…
Trying to make an exchange and they wanted to charge me $60-100, so I said no and I would like to just return my item and they have been so unresponsive. Telling me it takes 2-3 days to review for a return label. Most companies email you a label within seconds.
Response from CHAIRUSDec 15, 2025
Hello Cory, We’re very sorry for the frustration this situation has caused and truly understand how disappointing this experience has been for you. We appreciate your patience and want to clarify a few points to avoid any misunderstanding. Because furniture items are large and heavy, return shipping costs are unfortunately higher, and these fees are charged by the logistics carrier, not collected by us. Regarding the return label, it is generated by our system rather than instantly issued. November is our peak sales season, so processing times can take approximately 2–3 business days. We sincerely apologize for the delay and appreciate your understanding. Please rest assured that your request is being reviewed, and we are committed to assisting you through the process as smoothly as possible. Warmest regards, Chairus Team