CHAIRUSReviews of chairus.com

Response from CHAIRUSSep 18, 2026

Hello Tyler, Thank you for reaching out and for being a returning customer — we truly appreciate your continued support! We're sorry to hear that the new barstools are taller than the ones you previously purchased. That's definitely not the experience we want, especially for a reorder. There are a few possible reasons for the height difference — for example, the two orders could be from different product variations or batches. We'd love to look into this for you and find the best solution. Please contact us at [email protected] with your order numbers (both the original and the reorder) and a photo if possible. Our team will investigate right away and help make this right. Warmest regards, Chairus Team

Response from CHAIRUSAug 13, 2026

Hello Rick, Thanks for your honest feedback — we're glad our team was able to help, but we completely get your point about the partial shipment. A bit of context: for furniture, shipping is expensive and items can get damaged in transit. We sometimes ship in batches so you can check the quality first before we send the rest — that way we can avoid the cost and hassle of returning bulky items. You're absolutely right, though — getting it right the first time is what we should aim for. We're improving our process: moving forward, if a split shipment is needed, we will email you in advance to confirm your preferences before we ship. We appreciate the honest critique — it helps us get better. Thanks again for your order! Warmest regards, Chairus Team

Response from CHAIRUSJun 26, 2026

Hello Eileen, Thank you for your honest feedback. We’re glad you love the appearance of our chairs, and we sincerely apologize for the unsatisfactory customer service experience when you encountered an issue with one chair. Our support team has reached out to you and we hope to fully resolve your problem. We will also make improvements to our customer service to offer better support for all customers in the future. Warmest regards, Chairus Team

Response from CHAIRUSMay 18, 2026

Hello Renee, Thank you so much for your continued support — this means a lot to us, and we truly appreciate you being a repeat customer for your fifth purchase. We are really sorry for the unpleasant shipping issue and the long wait for your missing hardware. Since some accessory parts need to be shipped directly from our factory, it does take a bit longer than standard delivery. Great news! Your missing hardware has now been dispatched. We will send the tracking number to you via email shortly. Thank you so much for your patience and understanding. We truly value your loyalty and will keep working hard to maintain our service quality for you. Warmest regards, Chairus Team

Response from CHAIRUSMay 15, 2026

Hello, Thank you for sharing your honest experience with us. We are truly sorry the assembly process was more difficult than you expected. If you encounter any assembly troubles in the future, please feel free to contact us anytime. We can provide you with an assembly video and detailed instructions to help you. We’re really glad you love the chairs after they were put together. Thank you so much for your valuable feedback and support. Warmest regards, Chairus Team

Response from CHAIRUSApr 24, 2026

Hello Katrina, We are truly sorry for this unpleasant experience. We’re disappointed to hear the armrests of the chairs got scratched easily after assembly. Unfortunately, we do not sell matching touch-up color pens separately. We suggest you purchase a suitable repair touch-up pen from local stores or online shopping platforms. Please feel free to contact our support team if you need further help. Warmest regards, Chairus Team

Response from CHAIRUSMar 20, 2026

Hello Viki, We’re truly sorry about the lost first order and the confusion with tracking and shipping on the second one—that was absolutely not the experience we want you to have. We’re glad our team was professional and responsive in helping you resolve it, and we’re happy to hear the chairs arrived complete, easy to assemble, and that you’re pleased with them overall. Thank you so much for your patience and understanding. We’ll keep working hard to make your future orders smooth and worry‑free! Warmest regards, Chairus Team

Response from CHAIRUSMar 13, 2026

Hello Evelyn, We’re so sorry assembling the chair was such a tough experience and that fitting the back was extremely difficult. We really appreciate your effort in putting it together! We’re absolutely delighted that your cat loves the ottoman—her happiness is what matters most! We’ll pass your feedback about the cushioning to our product team to improve future designs. We’re always here if you need any help! Warmest regards, Chairus Team